Explore & discover

Helpful Links

Stolen phone returned after 3 months

Contributor

Stolen phone returned after 3 months

 "My Samsung Galaxy Note 8 was stolen in March of this year. I reported it to AT&T and submitted a claim to Asurion. My friend, the account holder did not do her part. I never received a phone from the insurance co. However; this past June my phone was returned back to me by the one who stole it. Now I want to use my phone and be the account holder. Is this possible?" 

808 Views
Message 1 of 4
ACE - Sage
Solution
Accepted by topic author
Accepted by NickiD76
‎07-14-2018 5:22 PM

Re: Stolen phone returned after 3 months

First you need to get straight if insurance claim was made or not.

If not, but was reported as stolen it was blacklisted, so you have the account owner remove it from blacklist.   

If your number is still active, maybe in a spare phone, you can swap the sim once it’s removed from blacklist. (Not before!)

 The second part is asking the account owner to do a transfer of billing responsibility to you.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 4
Contributor

Re: Stolen phone returned after 3 months

claim was submitted but never received a phone from insurance.  acct holder offered to pay deductible but did not follow through.  All I want is to unlock my phone, my tablet and phone watch! Any suggestions?

Message 3 of 4
ACE - Sage
Solution
Accepted by topic author
Accepted by NickiD76
‎07-21-2018 3:39 AM

Re: Stolen phone returned after 3 months

You have to go through the account owner to pay off and unlock your devices.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 4 of 4
Share this topic
Share this topic
Additional Support