01-11-2019 9:33 AM
Good morning @Tony1601, we'd be glad to assist you. Check out this support article on Software updates for the Samsung Galaxy Note 5. If that does not help, we recommend reaching out to your service provider. Thank you.
Makaela, AT&T Community Specialist.
01-12-2019 3:31 AM
Is there anyway i can do a software update on my Samsung Galaxy Note 5 SMN920A it is a at&t phone but it is unlocked i am also living in the uk
01-12-2019 4:11 AM
AT&T phones are only updated OTA(over the air). That means you have to be in the US and be connected to the AT&T network with an AT&T sim card in the phone.
01-12-2019 4:57 AM
No, sorry. At&t phones only update over the air. You have to be in the USA using an ATT SIM card to get updates.