Contributor
•
3 Messages
Is there any way of getting my software update in the UK?
Hi my Samsung Galaxy Note 5 SMN920A at&t is stuck on android 6 and i can't update it because the phone is in the uk is there any other way of updating it
Contributor
•
3 Messages
Hi my Samsung Galaxy Note 5 SMN920A at&t is stuck on android 6 and i can't update it because the phone is in the uk is there any other way of updating it
Accepted Solution
Official Solution
billsite34
Guru
•
321 Messages
5 years ago
AT&T phones are only updated OTA(over the air). That means you have to be in the US and be connected to the AT&T network with an AT&T sim card in the phone.
Bill
0
ATTHelp
Community Support
•
231.3K Messages
5 years ago
Good morning @Tony1601, we'd be glad to assist you. Check out this support article on Software updates for the Samsung Galaxy Note 5. If that does not help, we recommend reaching out to your service provider. Thank you.
Makaela, AT&T Community Specialist.
0
0
Tony1601
Contributor
•
3 Messages
5 years ago
Is there anyway i can do a software update on my Samsung Galaxy Note 5 SMN920A it is a at&t phone but it is unlocked i am also living in the uk
0
0
Tony1601
Contributor
•
3 Messages
5 years ago
I have contacted samsung and my network provider and they both say rhat the update needs to come from at&t
0
0
formerlyknownas
ACE - Sage
•
117K Messages
5 years ago
No, sorry. At&t phones only update over the air. You have to be in the USA using an ATT SIM card to get updates.
0