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Software update

Hi my Samsung Galaxy Note 5 SMN920A at&t is stuck on android 6 and i can't update it because the phone is in the uk is there any other way of updating it 

Message 1 of 6

Re: Software update

Good morning @Tony1601, we'd be glad to assist you. Check out this support article on Software updates for the Samsung Galaxy Note 5. If that does not help, we recommend reaching out to your service provider. Thank you.


Makaela, AT&T Community Specialist.


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Message 2 of 6

Software update

Is there anyway i can do a software update on my Samsung Galaxy Note 5 SMN920A it is a at&t phone but it is unlocked i am also living  in the uk 

Message 3 of 6

Re: Software update

I have contacted samsung and my network provider and they both say rhat the update needs to come from at&t 

Message 4 of 6
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎01-12-2019 4:55 AM

Re: Software update

AT&T phones are only updated OTA(over the air). That means you have to be in the US and be connected to the AT&T network with an AT&T sim card in the phone.


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Message 5 of 6
ACE - Sage

Re: Software update

No, sorry.  At&t phones only update over the air.  You have to be in the USA using an ATT SIM card to get updates. 


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