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Samsung galaxy s8 plus can't connect to data network

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Samsung galaxy s8 plus can't connect to data network

Samsung galaxy s8 plus can't connect to data after recent update. I have factory reset and even got a new sim card. 

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Message 1 of 6
Administrator

Re: Samsung galaxy s8 plus can't connect to data network

Hello @Dseech,

 

We'd be glad to assist you. What happens when you attempt to use data? Are you receiving any error messages? Is your phone an AT&T branded device? 

 

Try walking through some troubleshooting steps in our Troubleshoot and Resolve tool. Just select your device and the issue that you're experiencing. Thank you.

 

Makaela, AT&T Community Specialist. 


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: Samsung galaxy s8 plus can't connect to data network

Hello Makaela,
So the phone has a 🚫 where the data signal is. We went to at&t Wednesday
evening and the lady replaced our sim card. She then had me do a factory
reset and that still didn't work.


Message 3 of 6
Administrator

Re: Samsung galaxy s8 plus can't connect to data network

Thank you for that information, @Dseech

 

What happened when you followed the troubleshooting steps in our Troubleshoot and resolve tool? Is your device AT&T branded?

 

Try turning mobile data off, then back on again. Also try resetting your network settings. Follow the steps listed to do so. Click on Settings > General management > Reset. Tap Reset network settings. We hope this helps! 

 

Makaela, AT&T Community Specialist.


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: Samsung galaxy s8 plus can't connect to data network

No my phone is still not working. It should be I pre ordered it through the
website.
Message 5 of 6
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎07-01-2019 3:51 PM

Re: Samsung galaxy s8 plus can't connect to data network

Hi @Dseech,

 

Thanks for reaching out! Allow us to assist. You'll want to check your APN settings for your device. You can visit our support page which goes over how to do this. You'll be able to verify your SIM and data plan compatibility as well. Please let us know if this helps!

 

Collin, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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