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Samsung galaxy j3 caller id issues

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Samsung galaxy j3 caller id issues

Contact name not showing only number when someone calls. How do I fix it?

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Message 1 of 8
Administrator

Re: Samsung galaxy j3 caller id issues

Greetings @Justin09!

 

Is this issue new? If so, did anything change on your device since this experience started? Try resolving your experience by following these instructions to perform an alternate device reset.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
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Accepted by topic author
Accepted by Justin09
‎04-21-2019 8:58 PM

Re: Samsung galaxy j3 caller id issues

Here's what I've tried to do so far. It worked on 2 phones, but one I had to update to Android 9.0. Mainly its because it hasn't had update in awhile.

 

Go to Settings > Apps and find AT&T Call protect. Then go to Storage and Delete data and cache. Go back and force stop. Try calling your phone and see what happens. I have disabled Call protect altogether because it never worked

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Message 3 of 8
Contributor

Re: Samsung galaxy j3 caller id issues

That worked perfectly. Thank you and God bless! 😀😇

Message 4 of 8
Administrator

Re: Samsung galaxy j3 caller id issues

That's awesome, @Justin09!

 

We're excited your Caller ID is functioning properly. Thank you for your participation in the AT&T Community & Forums.

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 8
Contributor

Re: Samsung galaxy j3 caller id issues

In my Samsung  J3 app, I have "AT&T Protect Plus" and "Call Protect", not "AT&T Call Protect".

What should I do?

Message 6 of 8
Mentor

Re: Samsung galaxy j3 caller id issues

Call Protect.This one Screenshot_20190428-221248_Google Play Store.jpg

 

 

 

Not this one20190428_221129.jpg

 

Message 7 of 8
Contributor

Re: Samsung galaxy j3 caller id issues

Call Protect is the right one to disable and clear the cache and data. There was no AT&T Call Protect on my Galaxy j3 either. 

 

Message 8 of 8
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