Explore & discover

Helpful Links

Samsung S9 can not restart after 5G update on Feb 5 2019

Contributor

Samsung S9 can not restart after 5G update on Feb 5 2019

I received an update on my phone early this morning at approx 2am, for an update to allow access to the new 5G network. I accepted. After the update, the phone rebooted and froze. It would continuously freeze and reboot. I've tried repeatedly to get to the boot menu without success. I can only get so far as the logo and then a reboot. Looking to see if I can get any suggestions or to see if anyone else is having this problem. Thanks

1,328 Views
Message 1 of 3
Administrator

Re: Samsung S9 can not restart after 5G update on Feb 5 2019

Hello @posterboyharlot,

 

We can definitely provide you with some troubleshooting steps for when the screen on your wireless device is frozen or unresponsive. We recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Highlighted
Contributor

Re: Samsung S9 can not restart after 5G update on Feb 5 2019

My wife's phone is doing the same thing after the update. Was on phone for an hour with tech support and they are sending a new phone, under warranty.  The screen on her phone turns black with a blue speck in the middle of the screen and the message light flashing in the corner. Only way to restart the phone is to hold the power button and volume down button at same time, for about 10 seconds. Sometimes it does it after putting it on the charger, sometimes on its own.

Message 3 of 3
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support