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2 Messages
Samsung S8 mobile data issues
I just got my new S8. It ran well for one day. Now it keeps dropping the 4G LTE mobile data. I can't use internet or text message when this happens. I will reboot and it comes back for a bit then drops again. Any suggestions?
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @WYPharmD,
Welcome to the AT&T Community Forums. The S8 is a great new phone but I can understand how troubling it is when your brand new device isn’t working correctly. I will be able to help you with this.
Can you please try resetting the network. To do this go to Settings > Backup & reset > Network settings reset > Reset settings. This will clear out any saved passwords, but will help refresh the connection.
If the issue persists, please visit our Troubleshoot & Resolve tool. Make sure the correct make & model is selected, and then choose Service for the issue. This will run you through a series of troubleshooting steps.
If it is within 14 days of purchase, it does qualify for an exchange. For more information on our return policy please go here.
I hope this information helps and please have a fantastic rest of your day!
Jessica, AT&T Community Specialist
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Erock1359
Contributor
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2 Messages
7 years ago
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @Erock1359,
I’m sorry to hear you are having the same issue. I would be happy to help you find the reset network settings.
If you set your phone up in Easy you will need to change it to standard to be able to reset the network settings. To do this please Settings > Easy Mode > Standard Mode > Apply.
When you are in Standard Mode you should be able to find the reset network option. If you have any further questions please send us a private message to @ATTMobilityCare.
I hope you have a fantastic weekend!
Jessica, AT&T Community Specialist
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WYPharmD
Tutor
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2 Messages
7 years ago
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @WYPharmD,
Thank you for reaching back out. I’m sorry to hear you are still having issues with getting a 4G LTE connection. I would be happy to further assist.
After researching, I have not found any other instances for the Galaxy S8 having issues with cellular connections. I would like to look further into this issue, and will be sending you a private message to your Forums Inbox.
I look forward to hearing from you and I hope you have a wonderful rest of your day!
Jessica, AT&T Community
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jamest70
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7 years ago
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Caitee728
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7 years ago
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Caitee728
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7 years ago
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jamest70
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7 years ago
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jamest70
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