06-29-2018 11:02 AM
For the past 6 months or so, my Samsung S7 Edge (model SM-G935A) will get frequent (several times a week) notifications that there is a Software Update. When I accept to have the update download, it will download and during the update, it gets to 28% complete, then stops and reboots. Once the reboot is complete, I will get the screen indicating that the update was interrupted. During the update I am in wifi and my phone is being charged (plugged in). I have called the ATT tech support line and they suggested that I clear cache and retry (done that, same result). Last weekend, I factory reset my phone, allowed all of my apps to restore ( I have all my apps, contacts, etc. backed up to the cloud). This also did not fix the issue as the updates will still fail.
Any help would be greatly appreciated.
Android Version 7.0
Android security patch level: March 1, 2017
Kernel version: 3.18.31 Thu March 16, 2017
Solved by: Go to Solution.
07-02-2018 9:51 AM
We’ve got answers! If your device memory is full, you will need to free up space for the update. If you have memory free, it may be an issue that can be resolved with a manual update or by following the steps other users did in this thread. Check out our How To for downloading software for the Galaxy S7 Edge.
Let us know if you have further questions.
Dawn, AT&T Community Specialist
07-03-2018 7:45 PM
07-04-2018 6:34 AM
While we do not have older software updates available to send out, the newest software updates will include all previous patches and updates. If you still want older updates, Samsung may be able to provide you with files or tech support.
Dawn, AT&T Community Specialist
07-05-2018 12:58 AM
Don't do it! The new updates have destroyed the samsung s7 active phones. Don't know if it is the same one the edge or not but beware. You can see on the forum all the problems
07-09-2018 10:06 AM
thank you for that warning. It appears that when I compare the current level of software to what is now available, my phone hasn't been able to accept updates for over a year. I know it's been awhile, but wow. I certainly don't want to make my phone useless as it is the means by which I am paged for work-related issues. I'm frustrated with Samsung devices in general.
07-09-2018 10:14 AM
AT&T support: So it appears based on the information you have provided, that I have missed over a year's worth of updates. If you are telling me that the most current update should be all inclusive, fine, great, however, I have already done the following before I placed this question on the community site:
- Cleared my memory on the phone, it showed over 1.6GB of memory free (100% optimized)
- I made sure I had all my photos, contacts, etc.. backed up to the cloud and backups were being done daily
- I factory reset my phone
- I then allowed the restoral of my backup on the phone, and made sure all my contacts, messages, etc.. were successfully restored
- Went to settings, software update, check for updates. allowed the update to be downloaded to the phone. Same issue as in the past year: During the applying of the update, the update % gets to 28% complete, then the phone reboots; update interrupted.
I would be interested in AT&T's response to this. and to the other post about the recent issues people are having with the update on Galaxy S7 Edge. While my phone doesn't update, at least it is functional.
07-09-2018 10:18 AM
Lastly, in your link on how to update the Galaxy S7 to Oreo, it indicated that I need to be on a certain level of software in order to accept this:
I am currently on baseband G935AUCS4BQC2. Now how do I get this phone updated?
- edited 08-20-2018 11:12 AM
Did you ever find a fix for this issue ? Because my phone is doing the same thing and I have tried everything you have tried .
08-20-2018 12:51 PM
01-31-2019 10:48 AM
@ And you aren't going to.
As you pointed out, the ' help ' provided from AT&T in this forum is disingenuous, at best..
You can't download an update without your phone having received the prior updates ( need to be running baseband version ××××× to accept the new update )
BUT..they won't supply you those prior updates and SAMSUNG says they will NOT either.
AT&T is responsible for releasing the updates..
Basically, we have all been conned into buying a $700/$800 phone and paying premium monthly cell phone charges to be unsupported or protected against known security dangers that have remedies..
For everyone else that has made a similar financial investment or even one 25% of our purchase cost ( if you purchased your phone new from AT&T or bought outright )
This, I believe, constitutes a criminal act, but I will have to a wait my state's Attorney General's report..
02-07-2019 4:44 PM
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