Community Support
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2.7K Messages
Samsung Note 9 FAQs - Info From The AT&T Community Team
Q: What is the difference between Galaxy Note and Galaxy S series?
A: The main difference is that the Galaxy Note has the S-Pen. Which allows you to make handwritten notes on the screen and then save them. There are also differences in screen size, battery life, and memory.
Q: Is a wireless charger included with the Note9?
A: The Note9 is compatible with wireless chargers but one is not included. In the box, a charging block and cable come with the device.
Q: Is this phone waterproof?
A: While no phone is truly waterproof, the Note9 is rated IP68 for water and dust resistant.
Q: All the pictures I've seen has the S-Pen on the outside of the phone. Does the pen fit inside the phone?
A: Yes, the pen can be stored within the phone.
Q: I currently have an iPhone, can I keep and transfer my contacts to a Note9?
A: Yes, contacts can be transferred but make sure to back up your data first. To make the transfer process easy, the Smart Switch app from Samsung can help. Learn more here: www.samsung.com/us/smart-switch
Q: How do I redeem the Fortnite or AKG headphone pre-order offer?
A: The offer is only valid on pre-order purchases of the Note9 from 8/10 – 8/23 and is fulfilled by Samsung. For instructions on redemption go to https://samsungpromotions.com/workplay/
Q: What is the front display screen made of?
A: Samsung's Super AMOLED screen is made from Gorilla Glass.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
We have seen a few questions regarding the Note 9. We have answered a few above. Check it out!
ChrisZ, AT&T Community Specialist
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heyiamnowhere
Teacher
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15 Messages
6 years ago
Answer this: Why is AT&T one of the last carriers to ship a pre-ordered 512gb Note 9's?
I pre-ordered the 512gb. BIG MISTAKE! The phone came out 5 days ago and I have a ship date of 2 weeks from today. THIS IS UNACCETABLE AT&T. For pre-odering I get to get the phone almost a month after it comes out?!
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
You could have preordered the device at best buy and had the same problem. I have a friend that works for BB and they got 1 512gb att version on launch and it was preordered. Samsung did not make enough is what it boils down to. Just like apple with their higher storage models.
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heyiamnowhere
Teacher
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15 Messages
6 years ago
You sure do alot of replying on AT&T's community forum with 15,000 posts; odd how you keep challenging all of my posts today.
I would think AT&T representatives know what they are talking about. They told me they would fullfill my order, they checked to see which location near me had it in stock, and said I could have the blue 512gb Note 9 within 2 hours if I cancelled my first order and lost my headphones. I do not know why you are trying to make me prove what I have already told you.
AT&T had a "glitch" on my order and changed my receive date and expects me to just accept it and possibly risk loosing my headphones still if it comes after the 9/13 deadline. This is NOT right.
Apple has an amazing track record for getting their backorders to their customers on-time. Let’s see if AT&T and Samsung can do the same. It was dirty of AT&T to change the date on me like that, and then act as if it is no big deal.
I cannot keep replying with you on several posts. I am not being paid and AT&T has waisted enough of my time. I just want to warn people about pre-ordering with AT&T; you are better to go in the store and buy it if you don't want to wait month to receive it.
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heyiamnowhere
Teacher
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15 Messages
6 years ago
UPDATE: MY PHONE ARRIVED! August the 31st infact! The Note 9 is living up to the hype so far. I really like the S-Pen with bluetooth working with the camera. I am really happy with it. I was able to order my AKG headphones and was given a ship date already. I appreciate AT&T for getting on my order, and getting it to me and righting a wrong. I feel they took care of the issue.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
My only problem is the battery life of the s-pen.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
6 years ago
@heyiamnowhere
Thank you so much for posting an update! How are you liking your new Note9? I'm loving mine.
Dmitriy
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