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Samsung Galaxy watch

Is there any word on when the Samsung Galaxy watch is coming to AT&T? I need to know if I need to move to Tmobile to get this watch 

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Message 1 of 58
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Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎10-16-2018 1:14 PM

Re: Samsung Galaxy watch

Hello @Prevail1985.

 

We do not have any updates on the availability of the Samsung Galaxy watch. We do have the Gear and other wearables available to purchase. Thanks for reaching out to us on Forums!

 

Dawn, AT&T Community Specialist


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Message 2 of 58
Tutor

Re: Samsung Galaxy watch

What kind of answer is "Please buy out our old technology stock for prices near what you'd pay for better devices". ATT owes its customers a proper answer to this question, not a deflection. It has been a long time since the galaxy watch release, it is past due. 

Message 3 of 58
ACE - Expert

Re: Samsung Galaxy watch

If someone att att knows it's not going to be a Frontline csr.  You think Samsung would say something since they are losing access to sell the watch to 300 million lines between Verizon and att.

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Message 4 of 58
Tutor

Re: Samsung Galaxy watch

Sorry, that's a poor excuse. AT&T could simply give us expectations without
a reason. If there are really problems that deep, then a decision should be
made not to carry the product and inform us. We are their customers. This
waiting around indefinitely for scraps of info is not the result of a
client oriented approach.


Message 5 of 58
ACE - Expert

Re: Samsung Galaxy watch

No it's a business and any business does no have to inform customers of new products till they are ready.

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Message 6 of 58

Re: Samsung Galaxy watch

Please stop defending AT&T's lack of execution.   Customers have the right to understand what are their options with regard to slow business decisions.  The watch has been tested and is ready.  AT&T is problem here.  Not Samsung.  True eSIM usage (like Apple) instead of trying to lock customers into a carrier should had been the regulation to stop this nonsense.  Regulations should make all mobile devices unlocked.  Why buy models that are older because AT&T is slow??  That is the wrong answer.  

 

I wish manufacturers would stop the games carriers play such as this a well as with OS updates.

 

 

Message 7 of 58

Re: Samsung Galaxy watch

Move...no run to T-Mobile.

Watch is ready, but AT&T is slow.

Recall this as proof https://start.att.net/news/read/category/news/article/bgr-samsung_just_launched_the_lte_galaxy_watch...

 

AT&T is always slow on execution of new tech outside of landline service.

Slow on fiber.

Slow on a la carte TV.

Slow on Android OS updates.

Slow on deals.  I stopped buying any tech from them.  BB has better deals and device availability plus techs and reps on site.  If I paid for service I would have left AT&T long ago.

 

RUN!

Message 8 of 58
ACE - Expert

Re: Samsung Galaxy watch


@JoaTXpert2 wrote:

Please stop defending AT&T's lack of execution.   Customers have the right to understand what are their options with regard to slow business decisions.  The watch has been tested and is ready.  AT&T is problem here.  Not Samsung.  True eSIM usage (like Apple) instead of trying to lock customers into a carrier should had been the regulation to stop this nonsense.  Regulations should make all mobile devices unlocked.  Why buy models that are older because AT&T is slow??  That is the wrong answer.  

 

I wish manufacturers would stop the games carriers play such as this a well as with OS updates.

 

 


This is actually Samsung's problem.  They control 35% of the us smartphone market they need to grow a pair and tell the carrier how its going to be like apple did.  And apples esim usage on the apple watch is the exception not the rule as the new esim iphones are locked to the carrier.  Regulations to make phones unlocked from the start are not going to happen because of all the carrier financing going on.  If we were still on the 2 year contract stuff maybe.  Last time I looked and I could be wrong the LG sport watch shipped unlocked on ATT.  I never got a LTE gear 3 so I don't know about those.

 

As for android OS updates ATT has been as quick or quicker than Tmobile on OS updates.  If you want fast OS updates you want Verizon service as they are kicking updates out at a record pace this year.

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Message 9 of 58

Re: Samsung Galaxy watch

Samsung and other manufacturers have been complaining about A & V but of course with the Washington officials here no one wants to do any real work (except play social media games) and stop the monopolizing that is allowed. Maybe just maybe the DOJ will stop the GSMA along with A & V on with their request to lock eSIMs or at the very least allow a customer not purchasing subsidy driven driven devices to have a choice. Any customer who buys unlocked devices should not be forced into the same situation as customers who choose to do so.  Samsung is not the slow man on the totem pole here. Galaxy Watch is available for AT&T...just not to customers yet. A & V will probably let you all have it by Christmas to get your Christmas money. DOJ case will not be solved by then so devices will remain eSIM locked.

 

What manufacturers should do is start only providing non premium models to carriers that want to play games and make slow business decisions. Really I would play total hard ball and not provide such carriers with any devices but I know they are not bold enough to use that strategy. AT&T has been notorious about being slow to market on a lot of products and services. This was the same company that told me years ago that high speed internet was not important to them over voice lines.

 

The LG Sport watch was a different situation too. Different mileage achieved in regards to moving a specific carrier model to different carriers. Some features worked, others did not. I did not explore that option. Watch was too big. Poor execution by LG. Gear S3 is locked.

 

If you want fast OS updates, get a Pixel, Android One phone or something similar. There is no reason for any major network (MVNO do not count) carrier to stand in the way of OS updates that are needed for devices that manufacturers improve continuously though OS updates. AT&T is still slow and there is no reason for it. Once Google ships out the updates to hardware manufacturers and they ready the update for the appropriate chipset and specific variants, the carriers are the bottleneck. Always have been. Yes they have improved a bit, but they are still the bottleneck. They made my job so much harder when it came to OS updates needed for app/device support. Worked with Google directly on this. Frustrating to them. Ticks off devs. Makes support a much more harder experience than necessary. Slipping small updates through Play store was one option but not the problem solver of carriers being slow.

 

 

Message 10 of 58
ACE - Expert

Re: Samsung Galaxy watch


@JoaTXpert2 wrote:

Samsung and other manufacturers have been complaining about A & V but of course with the Washington officials here no one wants to do any real work (except play social media games) and stop the monopolizing that is allowed. Maybe just maybe the DOJ will stop the GSMA along with A & V on with their request to lock eSIMs or at the very least allow a customer not purchasing subsidy driven driven devices to have a choice. Any customer who buys unlocked devices should not be forced into the same situation as customers who choose to do so.  Samsung is not the slow man on the totem pole here. Galaxy Watch is available for AT&T...just not to customers yet. A & V will probably let you all have it by Christmas to get your Christmas money. DOJ case will not be solved by then so devices will remain eSIM locked.

 

What manufacturers should do is start only providing non premium models to carriers that want to play games and make slow business decisions. Really I would play total hard ball and not provide such carriers with any devices but I know they are not bold enough to use that strategy. AT&T has been notorious about being slow to market on a lot of products and services. This was the same company that told me years ago that high speed internet was not important to them over voice lines.

 

The LG Sport watch was a different situation too. Different mileage achieved in regards to moving a specific carrier model to different carriers. Some features worked, others did not. I did not explore that option. Watch was too big. Poor execution by LG. Gear S3 is locked.

 

If you want fast OS updates, get a Pixel, Android One phone or something similar. There is no reason for any major network (MVNO do not count) carrier to stand in the way of OS updates that are needed for devices that manufacturers improve continuously though OS updates. AT&T is still slow and there is no reason for it. Once Google ships out the updates to hardware manufacturers and they ready the update for the appropriate chipset and specific variants, the carriers are the bottleneck. Always have been. Yes they have improved a bit, but they are still the bottleneck. They made my job so much harder when it came to OS updates needed for app/device support. Worked with Google directly on this. Frustrating to them. Ticks off devs. Makes support a much more harder experience than necessary. Slipping small updates through Play store was one option but not the problem solver of carriers being slow.

 

 


Oh I agree with all that.  That DOJ case has not moved in months and will die as they always do.  The only reason Tmobile played ball is they want the sprint merger to go thru.  Project treble was suppose to fix all this but google still has not fully rolled it out.  If the ATT version of the Galaxy watch is available for ATT its not seen the light of the FCC for approval since it will have a ATT model number they have to amend or send for new approval. 

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Message 11 of 58

Re: Samsung Galaxy watch

I agree T-Mo really wants the merger to go through.  Not sure how the move will work out for them short term.  I understand promises of a 5G future, but all the different networks that would have to be supported in the interim plus when you factor in the MVNOs they provide network service to....yikes!  I guess it is good for job opportunities at the very least.  I am sure the combining the billing systems will be a fun (or a major headache) project for some merger project team as well.

 

I remember chatter about FCC submissions a few months ago.  Based on what I peeked into I am not 100% convinced we will see anything else recognizable outside of the submissions for WCDMA/LTE Wrist device:  3LSMR8050, A3LSMR805F, A3LSMR805U, A3LSMR815F, A3LSMR815U.   Looks like all of the bands were covered and tested in the submitted documentation including bands AT&T and Verizon uses.  This is why I am saying the watch is ready from Samsung's standpoint.  Unless you work within the FCC or something (which you could) or found something different, I have no other reasonable conclusions to not be convinced that watches that AT&T and Verizon could provide to customers are ready.  The Unpacked event never said they were not ready either...just they would be available late 2018 (i.e. Christmas or maybe as early as Black Friday to drive sales and anticipation?)

 

BTW I did not found any add digits or characters on the submissions (i.e. SM-R815U[ZKAXAR]) which is supposedly the unlocked variant that only works on T-Mobile that is available at Best Buy, T-Mobile, etc.  Have you found any documentation as such in specificity? 

 

Either way, I know it frustrates the the average consumer to no end...waiting...anticipating...repeat of cycle.  I am not sure if the watch is really ideal to have based on the volume of complaints on Samsung support regarding sensors and battery life.  Disgruntled customers were still waiting on a software patch last time I peeked in.  Guess that is why I am not holding on to the edge of my seat really wanting one...yet.  We will see down the road.  Not sure if I am ready to deal with Tizen again yet either.  Maybe when some people in XDA get a Wear OS port working I may be inclined to come in the forums asking the age old question of "when is the watch coming to AT&T?"

Message 12 of 58
Tutor

Re: Samsung Galaxy watch

Do we know for sure whether AT&T are going to stock the LTE watch?  If they are not, I will move to Verizon.  Anyone know.  I called Samsung and they said it was up to AT&T.

 

I have been with the same cell service for 20 odd years.  Maybe it is time for a change.

Message 13 of 58
ACE - Expert

Re: Samsung Galaxy watch


@erayna wrote:

Do we know for sure whether AT&T are going to stock the LTE watch?  If they are not, I will move to Verizon.  Anyone know.  I called Samsung and they said it was up to AT&T.

 

I have been with the same cell service for 20 odd years.  Maybe it is time for a change.


maybe who knows is the problem.  Customer care won't know as they are made aware of devices when they launch

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 58
Teacher

Re: Samsung Galaxy watch

FWIW. Spoke with att and samsung today. Both assured me the gallaxy watch lte will work on att service. Att says ..

buy the phone from samsung, go to att site "bring your own phone" page ,follow the prompts.  Supply imei number and I'm good to go.

 

Message 15 of 58
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