05-22-2016 8:12 AM
Solved by: Go to Solution.
05-23-2016 11:18 AM
Thank you for posting your question in AT&T Community Forums! We apologize for the issue you are currently having with the notifications on the your new Galaxy S7 Edge device! We understand the importance of having those notifications working. We want you enjoying that new device as soon as possible!
A few things we suggest checking are the sounds and alerts on the device. You can access the device tutorial through the Device Support on the AT&T website, click on Sounds & Alerts.
We recommend making sure the Vibrate or Silent features are not enabled. To do this, you will:
To block or unblock notifications from appearing when the device is locked, go to Settings → Lock screen and security → Notifications.
If that is already set on the device, one other location to check on is the notifications for the messaging on the device. You can access this by going into Settings → Applications → Applications Manager → Scroll down to Messages. From there you can make sure that the notifications is not blocked.
You can always find your device’s troubleshooting tutorials and user manual through AT&T Device Support.
Hope this helps! Thank you for choosing AT&T for your wireless services!
Tim, Community Specialist
10-15-2016 8:17 AM
12-29-2016 7:42 PM
Solved for us: We had the Join Hangout sound selected and it did not work, but when we selected a different sound it worked.
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