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Samsung Galaxy S7 Edge not updating to 8.0

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Samsung Galaxy S7 Edge not updating to 8.0

Samsung Galaxy S7 Edge by ATT - Unlocked for use on MetroPCS Network

Device Name:  Samsung - SM - G935A

Android Version: 7.0

Android Security Patch: August 1, 2017

Baseband Version: G935AUCS4BQH1

Kernal Version: 3.18.31-11614766, dpi@swdg9802 #1, mon aug 14 12:28:33 KST 2017

Build Number: NRD90M.G935AUCS4BQH1

 

HI All - I have an ATT Samsung Galaxy S7 Edge unlocked for use on MetroPCS Network and I cant update the phones software from 7.0 to 8.0.

I bought this from a local wireless dealer - is there any way to update this software OTA?  

When I check for updates it says I have the most update to date version.

 

Any help would be appreciated.

 

Thank you!

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Message 1 of 6
Administrator

Re: Samsung Galaxy S7 Edge not updating to 8.0

Hi, @okcomputer,

 

Software updates are provided by service carriers. As the device is unlocked from AT&T and used on a different network, you would need to go to your carrier to receive any software updates.

 

We hope you're having a great week!

 

James, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: Samsung Galaxy S7 Edge not updating to 8.0

Thanks James. I called Metro and they said the opposite: manufacturers
push out updates not svc providers.


Message 3 of 6
Administrator
Solution
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Accepted by okcomputer
‎09-20-2018 11:29 AM

Re: Samsung Galaxy S7 Edge not updating to 8.0

Hello @okcomputer.

 

We can’t speak to how other carriers conduct updates. For AT&T devices, because our updates are delivered over the air, we do require that the device is using an AT&T SIM in the United States on the AT&T network. You may be able to get a software update from the manufacturer, but you would have to contact them to find out how they handle that. Thanks for reaching out for clarification.

 

Dawn, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 6
Contributor

Re: Samsung Galaxy S7 Edge not updating to 8.0

Well I am an AT&T customer with an AT&T phone and my software will not update from 6.0 version.  Advise how to update because my phone keeps telling me I am up to date with the software.

Message 5 of 6
Tutor

Re: Samsung Galaxy S7 Edge not updating to 8.0

And you got no response..exactly..the answers are always ones where the blame fault fix or responsibility lies with the customer and their decisions ( you are off AT&T, out of country ,etc...

But you jump thru all the hoops- you are an active paying customer in the USA ..you get NOTHING but crickets... 

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