03-10-2016 10:59 AM
I was wondering if anyone else is experiencing poor WiFi performance with thier Samsung Galaxy S7 Edge? My phone connects fine, has full WiFi service, everything else in my house that uses WiFi works perfectly fine. However, when I connect my new phone to my WiFi network it get very poor performance and lose many connections to things such as Facebook and Youtube. When I turn the WiFi off and use 4G, the phone works great.
I use an Apple Airport Extreme with default settings with exception of SSID. If I recall correctly, I'm using WPA2 Personal for security mode.
Anyone else experiencing WiFi issues?
Solved by: Go to Solution.
03-11-2016 4:53 PM
-Spencer O AT&T Social Media Manager
03-14-2016 7:55 AM
I've attempted to get my Wifi working on other Wifi network and I'm expericening the same issues. However, I did come up with a solution for now. The solution was to connect to my 5ghz network through my Airport and that seemed to do the trick. Although, it's still inconvienent that I cannot connect to 2.4ghz networks.
On my 2.4ghz network, I've tried different Security models and even tried no wireless security and that didn't fix it. When connected to the 2.4ghz network I can see that I get an IP but experience very slow internet performance, despite the fact that I'm right next to the router with full reception.
Previously, I had a Galaxy S5 and had no such issues. My wife still has her S5 and also doesn't have an issues. Not sure what's going on here. Any tools I can get to better understand the issue, such as a tracert utility for something?
03-15-2016 9:05 AM
03-21-2016 12:13 PM
03-21-2016 12:51 PM
I just bought 2 galaxy s 7s one had the same issue. The phone with the wifi issue was my wife's, it was strange, it worked good on other wifi networks just not at home. I have an AC router
so I have a 2.4 ghz and 5 ghz channel. I tried them both and got the same result (did not work) meaning it would connect but not obtain the internet. My phone (same as my wife's works fine). We replaced the the phone and all is good now. To make a long story short my advice is to hurry and replace within the 14 days. Don't mess around with it. If there is in fact a problem chances are it's only going to get worse with age.
- edited 04-07-2016 6:54 AM
- edited 04-09-2016 6:54 PM
04-21-2016 4:40 PM
04-22-2016 11:18 AM
Thank you so much for your patience as we tried to determine the cause of this issue. This ended up being a software issue, and has recently been resolved! Please download the latest firmware update for your device.
Effective April 20, 2016, AT&T released a software update for the Samsung Galaxy S7 (SM-G930A). The update is available to customers to download via Firmware Over the Air (FOTA) using a Wi-Fi connection.
Software update includes
DTV Widget added to Home Screen +1
Improves home and volume keys responsiveness
Improves WIFI performance when using BTLE
Other performance and security enhancements
See more at:
Tim, Community Specialist
05-18-2016 7:05 AM
My issue didn't start until the update. I have a Samsung S6 Active. In addition to WIFI being a crawl, if I turn off wifi because it's taking to long, my phone isn't able to find a 4g network at all until I restart my device.
05-19-2016 10:41 AM
Hello @thesamjames !
Thank you for posting your concerns. I’m sorry to hear that updating your phone has caused some problems with your data and Wi-Fi connections. This is not the intended experience with this update.
To help resolve this, I would recommend first clearing the cache partition on your Galaxy S6 Active. This can clear multiple device issues and make the OS run much smoother.
Keep in mind that this will not cause any information loss on the phone.
Please follow these steps:
The screen will show wiping cache on screen and reboot itself.
If this does not clear the problem, you’ll want to ensure your data is backed up and factory reset your phone.
We have some great tutorials that will show you how to do this. Please visit us at our Device How-To Center, select the make and model of your phone and click on the tutorials tab. In the left column, you’ll click Backup & Restore for multiple options on backing up your data. Once that is complete, you can click troubleshooting in the same column, then follow the steps listed in Reset Device.
Please let us know if either of these help resolve your connection issues.
~Tim J AT&T Social Media Manager
06-01-2016 7:16 PM
I bought a new S7 i am seeing this problem. None of the youtube videos or Google app store games download. it just keepts rotating. I have the new firm ware like its mentioned above still no use. I cannot believe I bought a crapy phone. The firm ware is useless.
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