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Samsung Galaxy S7 Edge issues with WiFi

Samsung Galaxy S7 Edge issues with WiFi

Hello,

 

I was wondering if anyone else is experiencing poor WiFi performance with thier Samsung Galaxy S7 Edge? My phone connects fine, has full WiFi service, everything else in my house that uses WiFi works perfectly fine. However, when I connect my new phone to my WiFi network it get very poor performance and lose many connections to things such as Facebook and Youtube. When I turn the WiFi off and use 4G, the phone works great.

 

I use an Apple Airport Extreme with default settings with exception of SSID. If I recall correctly, I'm using WPA2 Personal for security mode.

 

Anyone else experiencing WiFi issues? 

Tags (5)
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Message 1 of 22
Community Support

Re: Samsung Galaxy S7 Edge issues with WiFi

Hi @euphoria5125!

 

Thanks for posting, and congratulations on receiving your brand new S7 Edge!
 
I’m sorry to hear that your Wi-Fi connection isn’t working as expected. What device were you using before the S7 Edge, and did it work properly with your home Wi-Fi network?
 
If you change your Airport’s SSID settings to default, does it make a difference? Have you had the opportunity to connect your S7 Edge to a different Wi-Fi network, to see if the problem is isolated to your new device?
 
Please let us know your results and we’ll be happy to troubleshoot this further with you.
@Samsung may also have some tips to help us get this resolved.
 
Thanks!

 -Spencer O AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 22

Re: Samsung Galaxy S7 Edge issues with WiFi

Hi Spencer, 

 

I've attempted to get my Wifi working on other Wifi network and I'm expericening the same issues. However, I did come up with a solution for now. The solution was to connect to my 5ghz network through my Airport and that seemed to do the trick. Although, it's still inconvienent that I cannot connect to 2.4ghz networks. 

 

On my 2.4ghz network, I've tried different Security models and even tried no wireless security and that didn't fix it. When connected to the 2.4ghz network I can see that I get an IP but experience very slow internet performance, despite the fact that I'm right next to the router with full reception. 

 

Previously, I had a Galaxy S5 and had no such issues. My wife still has her S5 and also doesn't have an issues. Not sure what's going on here. Any tools I can get to better understand the issue, such as a tracert utility for something? 

 

 

Message 3 of 22
Scholar

Re: Samsung Galaxy S7 Edge issues with WiFi

Bet it probably has to do with the OS. Heard several people have reported problems with their WiFi after updating to Marshmallow. I'm worried about my Note 5 running into the same problem once AT&T releases the OS for my device.
Message 4 of 22

Re: Samsung Galaxy S7 Edge issues with WiFi

Yeah, that's what I was afraid of. You would think they test on real devices for WiFi.

Message 5 of 22
Contributor

Re: Samsung Galaxy S7 Edge issues with WiFi

Don't mean to bring up and old thread, but I was wondering if you ever got this problem fixed? I've been having the same issue since I got this phone.
Message 6 of 22
Contributor

Re: Samsung Galaxy S7 Edge issues with WiFi

holly cow

I just bought 2 galaxy s 7s one had the same issue. The phone with the wifi issue was my wife's, it  was strange, it worked good on other wifi networks just not at home. I have an AC router

so I have a 2.4 ghz and 5 ghz channel. I tried them both and got the same result (did not work) meaning it would connect but not obtain the internet. My phone (same as my wife's works fine). We replaced the the phone and all is good now. To make a long story short my advice is to hurry and replace within the 14 days. Don't mess around with it. If there is in fact a problem chances are it's only going to get worse with age.

Message 7 of 22
Contributor

Re: Samsung Galaxy S7 Edge issues with WiFi

I called samsung tech. They said they already released new patch two weeks ago. But AT&T doesn't provide it yet. My friend who has same phone by T Mobile got device updated by notification last week.
I called AT&T tech. They said I needed to go Bestbuy to see samsung tech.
So I just stopped by AT&T service center before Bestbuy. Nobody knew this issue. They just said I need to wait for new patch.
I guess AT&T has hierarchy communication problem between organization and customer request.
Message 8 of 22
Contributor

Re: Samsung Galaxy S7 Edge issues with WiFi

Any chance of Samsung or att paying for my data overages? It's only $30 so far, but still 5 days left in my cycle. We never go over cause we have wifi everywhere, but just got 3 new s7 edges on our account and wifi is intermittant on all of em till we get the patch.
I don't know if I know how to change channels, frequencies or any other possible fixes on my wirelease router.
I saw in one post about changing router to IPv4 instead of IPv6 but I don't know about that either.
Message 9 of 22
Contributor

Re: Samsung Galaxy S7 Edge issues with WiFi

Finally AT&T released update patch today.
My phone is working fine. It is horrible customer care experience. It's been 3 weeks. I really want to pay off my device asap.
Message 10 of 22
Employee

Re: Samsung Galaxy S7 Edge issues with WiFi

Turn on developer options. Check "Use Legacy DHCP client"

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 22
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎04-22-2016 11:19 AM

Re: Samsung Galaxy S7 Edge issues with WiFi

Hello @euphoria5125

 

Thank you so much for your patience as we tried to determine the cause of this issue.  This ended up being a software issue, and has recently been resolved!  Please download the latest firmware update for your device.

 

Update summary

Effective April 20, 2016, AT&T released a software update for the Samsung Galaxy S7 (SM-G930A). The update is available to customers to download via Firmware Over the Air (FOTA) using a Wi-Fi connection.

 

Software update includes

Performance enhancements:

DTV Widget added to Home Screen +1

Improves home and volume keys responsiveness

Improves WIFI performance when using BTLE

Other performance and security enhancements

 

See more at:

https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1086928?make=Samsung&mode...

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 12 of 22
Contributor

Re: Samsung Galaxy S7 Edge issues with WiFi

My issue didn't start until the update. I have a Samsung S6 Active. In addition to WIFI being a crawl, if I turn off wifi because it's taking to long, my phone isn't able to find a 4g network at all until I restart my device.

Message 13 of 22
Community Support

Re: Samsung Galaxy S7 Edge issues with WiFi

Hello @thesamjames !

 

Thank you for posting your concerns. I’m sorry to hear that updating your phone has caused some problems with your data and Wi-Fi connections. This is not the intended experience with this update.

 

To help resolve this, I would recommend first clearing the cache partition on your Galaxy S6 Active. This can clear multiple device issues and make the OS run much smoother.

 

Keep in mind that this will not cause any information loss on the phone.

 

Please follow these steps:

 

  • Power the phone off.
  • Press power>home>volume up at the same time.
  • You'll see installing system update. You can then let go of the buttons
  • You'll then see the android sys recovery menu
  • Press the volume down key to navigate down to wipe cache partition.
  • Press power to select. Once the cache has been wiped you'll see reboot system now.
  • Select that option with the power button.

 The screen will show wiping cache on screen and reboot itself.

 

If this does not clear the problem, you’ll want to ensure your data is backed up and factory reset your phone.

 

We have some great tutorials that will show you how to do this. Please visit us at our Device How-To Center, select the make and model of your phone and click on the tutorials tab. In the left column, you’ll click Backup & Restore for multiple options on backing up your data. Once that is complete, you can click troubleshooting in the same column, then follow the steps listed in Reset Device.

 

Please let us know if either of these help resolve your connection issues.

 

Thank you!

~Tim J AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 22
Contributor

Re: Samsung Galaxy S7 Edge issues with WiFi

I bought a new S7 i am seeing this problem. None of the youtube videos or Google app store games download. it just keepts rotating. I have the new firm ware like its mentioned above still no use. I cannot believe I bought a crapy phone. The firm ware is useless.

 

Thanks,

karthik

 

Message 15 of 22
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