09-18-2018 9:45 AM
I recently tried to complete the forum to submit an unlock request. However, there is an error when I input my IMEI from my phone:
Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.
Is it possible, even though I purchased my phone with a plan through AT&T, that my device may be already unlocked?
Solved by: Go to Solution.
09-19-2018 11:00 AM
We’ve got answers. It is unlikely your device would be unlocked, so we’d like to explore the error message. Did you re-enter the IMEI and get the same result? Does the device meet all of our eligibility requirements including being used on an AT&T account for 60 days postpaid or 6 months for PREPAID? Let us know. Thanks for reaching out to us on Forums!
Dawn, AT&T Community Specialist
09-19-2018 1:14 PM
First of all, thanks for your reply.
Second, I think I found my answer on my own and that may be because I upgraded early (though, only a month early) and it has only been about 4 or 5 days. It may not fit this eligibility requirement:
Wait 14 days after the upgrade to unlock your old device if you upgraded early. Or, wait 30 days if you have a business account.
I will check back if it still doesn't work.
09-19-2018 1:41 PM
Thank you for informing us. We're glad to hear that you've had a chance to review our unlock eligibility requirements. If you're still having issues with submitting a wireless unlock request after the 14 day waiting period, please let us know. We'll be here to assist you.
Sean, AT&T Community Specialist
02-09-2019 10:10 AM
Hello i requested for unlock my Samsung galaxy s7 adge. And waiting about 2 days but nit yet result. I don't rwmwmrem even my request number. What i have to do?
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