I can understand wanting to get the latest software update. I will be more than happy to guide you to where you can troubleshoot what is going on! I recommend visiting our Troubleshoot & Resolve Tool as it is like connecting directly to a tech support agent. After selecting your phone’s make and model, please go to Device/Software Issues > Software Update.
Have a wonderful day!
Katie, AT&T Community Specialist
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tengo un dispositivo s6 que esta fuera de estados unidos y no funciona la red at&t en ese caso como ago oara actualizarlo por que a esta fecha cuenta con android 5
