10-29-2016 12:52 PM
Solved by: Go to Solution.
11-02-2016 7:58 AM
Oh no! I am so sorry to hear that you are having issues with your text messaging services! That does sound super frustrating. I will be happy to help get that fixed!
First, let’s make sure that your software is up to date! It looks like the most recent updates released for your device includes performance enhancements for Messaging services. In order to update the software, follow these steps:
If that does not work, check out our AT&T Troubleshoot & Resolve tool! After selecting your make and model, there will be an option for Messaging under Service/network issues.
Keep us updated and let us know how that goes! Thank you so much and have a fantastic day!
Michelle, AT&T Community Specialist
11-02-2016 10:44 AM
11-02-2016 12:37 PM
11-02-2016 12:56 PM
yes turning off the advance messaging is the cure. att has know this is a samsung issue for 3 weeks or so the tech rep told me 5 min ago. it would have been nice to receive a text message or bill flyer or email as i got many about my note 7 and note 7 exchange so i know att has the ability to do a mass email, text or bill notification. but instead I have just been up set for 3 weeks when trying to text and receieve text. Thank you ATT
11-02-2016 1:24 PM
I do apologize that you are experiencing these issues as well! I know how frustrating it must be and I will be happy to help!
Does this happen when you have Advanced Messaging turned off? This can be turned off by:
Once this is off, let’s test out to see if you are able to send and receive messages.
Keep us posted! Have a great day!
Fiona, AT&T Community Specialist
- edited 11-02-2016 8:52 PM
11-06-2016 11:49 AM
- edited 11-06-2016 4:07 PM by Taylarie
I admit to having limited understanding of the many machinations provided for on-line users; however, I CAN read, and I have no idea WHY I do not have the Wifi service so loudly touted by AT&T for either my cell phone, or my Samsung tablet. Cannot outfox your "Chat" service so that I can pay my bill on-line.
I am beginning to think that going back to AT&T was a HUGE mistake.
Anna [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
11-08-2016 6:58 AM
Thank you so much for all of the updates.
We are definitely looking into a fix now for the Advanced Messaging issues. Our network team is working on finding a permanent fix for this. Typically in situations such as this, a software update will be released to fix any known issues. We will keep you updated!
@adavisw, I do apologize that your Wi-Fi is not working! Check out our AT&T Troubleshoot & Resolve tool. After selecting your make and model, there will be an option for Wi-Fi under Service/network issues.
You also mentioned that you were not able to pay your bill online. I am very sorry to hear that! Take a look at our support article for Ways to pay your bill for alternate methods.
If your Wi-Fi is not working on any of your devices, it may be an issue with the Wi-Fi itself. In this case, I recommend contacting the provider! If you have AT&T Wi-Fi, we do have an Internet Forum that can help you with that! It will be listed at the top, a few down from Wireless.
Let us know if you have any other questions! Have a wonderful day!
Michelle, AT&T Community Specialist
11-17-2016 12:06 PM
This seems to have fixed it for me... for now.
When they release a software update, will the release notes state this fix is included so we can go back and turn advanced messaging back on?
11-17-2016 1:31 PM
12-01-2016 5:38 PM
Just found this thread after many weeks of missed text messages to and from my wife. We both have Galaxy S6 phones and Advanced Messaging was enabled on both. I have just now disabled it hoping that it will at least temporarily fix the issue. Just wondering if there is a real fix from AT&T yet.....