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Samsung Galaxy S6 Active not sending/receiving text messages

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Samsung Galaxy S6 Active not sending/receiving text messages

Many times my phone won't send or receive messages, including pictures and regular texts. It's completely random, and it doesn't matter if it's a different phone, different service provider, or the same. Sometimes my texts will go through and sometimes they won't. Sometimes I'll receive a text and sometimes I won't. Sometimes I have to send a text multiple times before it goes through. This is extremely frustrating, especially when my husband and I are trying to communicate with each other (he has the same phone and service).
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Message 1 of 21
Administrator

Re: Samsung Galaxy S6 Active not sending/receiving text messages

Hello @got2betrue!

 

Oh no! I am so sorry to hear that you are having issues with your text messaging services! That does sound super frustrating. I will be happy to help get that fixed!

 

First, let’s make sure that your software is up to date! It looks like the most recent updates released for your device includes performance enhancements for Messaging services. In order to update the software, follow these steps:

  1. From the device home screen, pull down the notification shade and tap Settings
  2. Scroll over to the System category
  3. Choose About Device
  4. Tap Software Update
  5. Select Check for updates
  6. Follow the on screen prompts to download and install the latest updates

 

If that does not work, check out our AT&T Troubleshoot & Resolve tool! After selecting your make and model, there will be an option for Messaging under Service/network issues.

 

Keep us updated and let us know how that goes! Thank you so much and have a fantastic day!

 

Michelle, AT&T Community Specialist 


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Message 2 of 21
Contributor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

I'm having the same problem. My software is up to date and none of these options helped. My husband and I both have Galaxy S7s. We keep having to resend and resend until we finally just call each other. Half of our pic texts come in, the rest are distorted or won't come in at all... again resending and resending. We sometimes have that problem with text messages too. My mother in law also has AT&T, but an iPhone 6. She can't get half of our messages as well... as a matter of fact ANY AT&T customer we try to send them to has the same problem. I'm wondering if it is because we don't get good service either. I hope this is fixed soon because I'm about ready to look for a different provider.
Message 3 of 21
ACE - Expert
Solution
Accepted by topic author
Accepted by got2betrue
‎11-06-2016 11:51 AM

Re: Samsung Galaxy S6 Active not sending/receiving text messages

@Kmurcks @got2betrue

 

Turn off advance messaging.....  That is the problem right now.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 21
Contributor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

yes turning off the advance messaging is the cure. att has know this is a samsung issue for 3 weeks or so the tech rep told me 5 min ago. it would have been nice to receive a text message or bill flyer or email as i got many about my note 7 and note 7 exchange so i know att has the ability to do a mass email, text or bill notification. but instead I have just been up set for 3 weeks when trying to text and receieve text. Thank you ATT

Message 5 of 21
Administrator
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎06-15-2017 12:59 PM

Re: Samsung Galaxy S6 Active not sending/receiving text messages

Hello @Kmurcks!

 

I do apologize that you are experiencing these issues as well! I know how frustrating it must be and I will be happy to help!

 

Does this happen when you have Advanced Messaging turned off? This can be turned off by:

  1. From your home screen, select Messages
  2. Select More in the top right hand corner
  3. Tap Settings
  4. Choose Advanced Messaging
  5. Toggle Off

 

Once this is off, let’s test out to see if you are able to send and receive messages.

 

Keep us posted! Have a great day!

 

 

Fiona, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 6 of 21
Contributor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

Thank you so much, I'll give it a try.
Message 7 of 21
Contributor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

Did you read my post.
Message 8 of 21
Contributor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

Wow, I had not heard that. I find it kind of ridiculous that, well, 1.) We have to do this, 2.) It's took them this long, 3.)We weren't informed, 4.) We most likely will not get a discount for the inconvenience. I've been dealing with this problem for WEEKS(months?) now, hoping each update fixes it. I'm a new customer to AT&T and this isn't the way I'd hope to start my new business relationship... not to mention the poor signal at my house. I had hoped for better coming from them but I'm pretty disappointed.
Message 9 of 21
Contributor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

I turned off advanced messaging, and that seems to have fixed it. It is frustrating though that I have to do that in order to make my messages go through. If I'm paying for something, I want it to work.
Message 10 of 21
Contributor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

I  admit to having limited understanding of the many machinations provided for on-line users; however, I CAN read, and I have no idea WHY I do not have the Wifi service so loudly touted by AT&T for either my cell phone, or my Samsung tablet.  Cannot outfox your "Chat" service so that I can pay my bill on-line.

I am beginning to think that going back to AT&T was a HUGE mistake.

Anna [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 11 of 21
Administrator

Re: Samsung Galaxy S6 Active not sending/receiving text messages

Hello Everybody!

 

Thank you so much for all of the updates.

 

We are definitely looking into a fix now for the Advanced Messaging issues. Our network team is working on finding a permanent fix for this. Typically in situations such as this, a software update will be released to fix any known issues. We will keep you updated!

 

@adavisw, I do apologize that your Wi-Fi is not working! Check out our AT&T Troubleshoot & Resolve tool. After selecting your make and model, there will be an option for Wi-Fi under Service/network issues

 

You also mentioned that you were not able to pay your bill online. I am very sorry to hear that! Take a look at our support article for Ways to pay your bill for alternate methods.

 

If your Wi-Fi is not working on any of your devices, it may be an issue with the Wi-Fi itself. In this case, I recommend contacting the provider! If you have AT&T Wi-Fi, we do have an Internet Forum that can help you with that! It will be listed at the top, a few down from Wireless.

 

Let us know if you have any other questions! Have a wonderful day!

 

Michelle, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 21
Contributor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

This seems to have fixed it for me... for now. 

When they release a software update, will the release notes state this fix is included so we can go back and turn advanced messaging back on?

Message 13 of 21
ACE - Expert

Re: Samsung Galaxy S6 Active not sending/receiving text messages


@quatro007 wrote:

This seems to have fixed it for me... for now. 

When they release a software update, will the release notes state this fix is included so we can go back and turn advanced messaging back on?


@quatro007

yes there will be info on if its fixed

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 21
Tutor

Re: Samsung Galaxy S6 Active not sending/receiving text messages

Just found this thread after many weeks of missed text messages to and from my wife.  We both have Galaxy S6 phones and Advanced Messaging was enabled on both.  I have just now disabled it hoping that it will at least temporarily fix the issue.  Just wondering if there is a real fix from AT&T yet.....

Message 15 of 21
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