Contributor
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1 Message
Samsung Galaxy S5 not receiving or sending messages
This phone hasn't had any issues prior to this and is only a couple months old. Recently, it's not been sending messages or receiving messages. Any quick fix to this?
Contributor
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1 Message
This phone hasn't had any issues prior to this and is only a couple months old. Recently, it's not been sending messages or receiving messages. Any quick fix to this?
Accepted Solution
Official Solution
Samsung
Ambassador
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518 Messages
9 years ago
bwpeabody,
Thanks for your inquiry. There's a couple of steps we can try if you're not able to send messages.
First, go to Settings>Applications>Application manager>All>Messaging and clear the cache.
Under Settings>Applications>Application manager>All press the Settings icon and select Reset App Preferences
Also, reach out to AT&T to confirm your messaging is active and correctly set up on your account. Tell us if this helps.
Thanks,
Samsung Support ^Kov
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rwg1192
Contributor
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1 Message
9 years ago
As a heads up this is a huge problem with this phone across the networks. I have an att s5 that experiences the same issues (won't send text messages). Not sure how the fix would work on this, but many people across all networks are experiencing this. I have become incredibly frustrated over the last 2 months because of this. Really hope this changes.
Thanks
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kathep
Contributor
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3 Messages
8 years ago
My phone stopped sending text messages this morning.
None of these suggestions worked. What is the next stage if none of these help?
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cheezmo95
Contributor
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1 Message
7 years ago
I am having trouble recieving messages. This is a problem because people contact me on my cell phone for work and I am unable to recieve their messages. I frequently do not receive messages. This problem arose for me after I upgraded my phone to Android 6.0.1. I am thinking that this issue has something to do with software. My phone als obegan randomly resetting after the update.
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hsb728
Contributor
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1 Message
7 years ago
i have the same problem as cheezmo95. i get some messages but not all.
cheezmo, have you figured out how to resolve the issue?
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carolj
Contributor
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2 Messages
7 years ago
I am also having the same issue I spoke with someone at AT&T who logged into phone to trouble shoot but it hasn't fixed the issue. I randomly do not get texts it seems i get the majority but some never get received. My issue also seem to coincide with the android 6.0 update
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Elijah92
Contributor
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1 Message
7 years ago
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Index34
Contributor
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1 Message
7 years ago
Same problem with my S4. I've been to several AT&T techs and they don't know what's up. One said there was an internal AT&T problem. It's weird because all of a sudden they'll come in all at once after a few days of nothing. Probably have to change phone companies as AT&T is not able to solve the issue.
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komjaga
Contributor
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1 Message
5 years ago
I tried all the above and also taking out the battery for 4-5 minutes, but it still doesn't work. Any other fix for this issue?
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