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Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

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Contributor

Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

I upgraded to Android 4.4.4 in November.  Since that time I have be plagued with the same error "SIM card removed. Unable to detect your SIM card.  Your device will restart to check for your SIM card."  I have checked my SIM card, I've replaced my SIM card, and have refreshed my OS.  I am convinced that the problem is software related.  I ocassionally will be able to reboot my phone and find that the SIM card is recognized just fine.  Other times, I need to reboot and restart my phone several times for it to reboot sucessfully.

 

I am frustrated because I take excellent care of my phone, I keep it in an Otterbox case, I've never dropped it, and it remains clean (dust-free).  AT&T claims it's a hardware problem and it is out of warranty so I should replace it.  However, it's only 1 1/2 years old.

 

Any suggestions?

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Message 1 of 69
Teacher

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

Since you have already tried a factory reset and replacing the SIM card, I would say that this is definitely a hardware problem. You could try cleaning the contacts on both your SIM card and phone SIM slot a VERY SMALL amount of rubbing alcohol on a qtip, but I can't actually recommend this, as you could end up making everything worse. If this doesn't fix the problem, you are probably out of luck. When I had a GS4, I had the same issue and never found a good fix that wasn't replacing my device. And I wasn't even running KitKat yet at that point. Despite the lack of a recall, I believe this is a manufacturer's defect present in some GS4 devices.

Message 2 of 69
Ambassador
Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎09-30-2015 1:39 AM

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

Hi@sspiers, 

Thanks for reaching out. We apologize for the negative experience. We are happy to help! Can you please check your sim card tray? Is the tray lose.  Here are some steps you can try.  Power off the device, remove the battery for two minutes, and replace it. Power back on.  After you complete this try testing again.   If there is no change then proceed to a run the device in safe mode for 2-4 hours. Here are the steps: http://bit.ly/1yK7xEK.  While in safe mode try testing some calls. While in safe mode the device will not load any third party applications. This will help you to narrow down possible causes. To exit safe mode just reboot the device. ^Jake

 

Samsung Support

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Message 3 of 69

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

My S4 was doing the same thing. Followed all the above steps and it didn't help(new sim card, soft reset, full reset). I had read on line in other forums to try and put a "shim" on top of the sim card to tighten it up in the slot.That didn't help either. Also read of people replacing the sim card tray and having no luck either(I didn't do that!).

Called Samsung and they went through all of the above steps again with no luck. They finally had me send it in and they replaced the main board under warranty(I was just under 1 year).

I haven't had any problems since(been about 9 months now).

Message 4 of 69
Community Support

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

Hi @sspiers

 

I’d be happy to help with the SIM error you’ve been encountering! It appears you have completed wuite a lot of troubleshooting steps for this issue. It certainly does sound like a possible device hardware issue, though the reboot fix is interesting. If it is indeed a software based issue, I would second what has been recommended by Samsung. Please try following the steps posted to enable Safe Mode to determine if the same issue occurs.

 

The final troubleshooting step for a software issue would be to back up the device and perform a factory reset. Samsung Kies 3 is perfect for quickly backing up and restoring your device. To perform the factory reset, see the steps listed here.

 

Thanks!

 

Charise

AT&T Customer Care

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Message 5 of 69
Contributor

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

I had this exact problem plaguing me for a while and I even replaced the micro sd card reader / SIM card tray. That worked for only one day. After closely looking at the motherboard I found the issue. My phone has worked flawlessly ever since.

The adhesive tape on the back of the SIM card holder is not strong enough. It comes ever so slightly loose on the side where the SD CARD is (the left side). I took a thin piece of plastic, thinner than a credit card, cut it to approximately 1/2" x 1" and placed it over the SD CARD tray with the long part in the direction facing the top of the phone. Then I reassembled the phone. This causes the the micro sd card reader / SIM card tray to make constant contact. Fixed!

I'm sure I could take some photos if needed. One is attached.

I hope this helps as this seems to be a common problem with the S4 and it seems like it may be a design defect. It is most definitely NOT a software issue.
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Message 6 of 69
Anonymous
Not applicable

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

I believe this to be a problem between an app or a number of apps, Android and the AT&T network.

 

I had this problem on my Samsung GS4 SHG-i337 very intermittently under 4.2.2.  It really began to manifest itself under 4.4.2 and became really bad (3 - 10 times daily) under 4.4.4.

 

I have changed my SIM card and have reseated it several times.  Now I have fixed tow thicknesses of clear Scotch office tape to the back of the SIM card.  The SIM is now very tight in its holder.  I am almost certain this is not a SIM card contact problem.

 

What I believe is happening is this, many apps need network connectivity from time to time.  This is a random event when regarded from a user standpoint.  If the network is in a state of flux i.e. it has just suffered a micro-interruption and is in the process of just coming up or just going down AND any app needs connectivity, it may be that the SIM reports as not being available.  Android then tells the app there is a failure and Android then reports SIM unavailability.

 

I have re-booted my phone many times, I have run it in Safe Mode and I have re-flashed it back to 4.4.2.  The fewer 3rd party apps it use (email, calendar, etc.) the fewer faults I have.  Even with only stock apps in Safe Mode, the fault never goes away.

 

My phone is now out of warranty so AT&T will not help other than providing a new SIM card.

 

Obviously I cannot prove what I think but I have trawled the web and have been provately investigating this problem for a few months now.  It is not restricted to Samsung GS4s.  Just Google "SIM card removed Unable to detect your SIM card" to learn the extent of this problem.

 

I do not blame any app, Google (Android), AT&T or Samsung for this but I do think that the last three players in this list need to put their heads together and find a fix as soon as possible.

Message 7 of 69
Anonymous
Not applicable

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

Furthwer to my previous post I would like to add that it seems that the worse the network coverage then the more likely this problem seems to manifest itself.  Again, I intend no ctriticsm of AT&T here but it's just that some places have stogner signals than others.  It would seem that where I live is not a great signal strength area and when I am at home, I seem to see the error:

 

"SIM card removed Unable to detect your SIM card. Your device will restart to check for your SIM card."

 

more  frequently.  Following a conversation with one of my neighbors who also has a GS4, he confims that he too sees this contition mainly at his home.

 

I have now reduced the number of apps on my phone and I have stuck to the stock apps for email and calendar.  I have reduced but not eliminated this nasty error to about twice per day.

 

It would be very nice if AT&T and others could look into this anomaly.

 

I hope that my small input will be well recieved and helpful.

Message 8 of 69
Tutor

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

My wife has her SGH-I337 with Android 4.4.4 on AT&T getting the "no SIM detected message" with a known new working SIM and a newly replaced SIM + microSD card reader installed. 
I used the SIM from her S4 in my S4 and it's working, verified.
She took it to the local AT&T Store and a new SIM was installed, it worked for about 2 days then back to the same problem
Did the hard reset procedure, and also booted this S4 into safe mode, and still the "no SIM is detected" message is appearing. Visited local AT&T Store 3x about this, called support a few time as well, now they are telling me to go talk to Samsung about this issue.....
This S4 can read microSD well. Display is working well, WiFi is good, GPS, Blutooth,  all buttons, contacts look good inside, just reading SIM is the problem.
Please let me know if you have any ideas or suggestions to get this SGH-I337 back on the AT&T network. Reading this is a common problem on the Galaxy S4 phones. This phone is 1.5 years old and in great shape otherwise. Any thoughts will Samsung issue a recall on these S4's with KitKat if enough customers complain about this issue?

Message 9 of 69
Contributor

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

I started having this problem a few days ago.  Only once or twice then pretty much regularly.  Every morning when I wake up I have the SIM card message, and it happened once while I was on a call.  I use my phone a lot for work, so that's no good.  

 

After searching the web and trying the piece of paper to wedge the SIM card in a little tighter (no luck), I resolved that I'd just have to get a new phone.  Then I remembered I'd been having wonking things happen with my transparent clock and weather widget for quite a while.  I'd unistalled, reinstalled, updated etc.  It had been working fine recently, but it still remains suspect.  I totally uninstalled it this morning and I haven't had the message since.  Now, the two may be totally unrelated, but I wanted to pass it along in case it does solve the problem and this could benefit someone else.

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Message 10 of 69
Voyager

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

I am having the same problem. The problem still occurs even after the 5.0.1 Lollipop update.
Message 11 of 69
Contributor

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

I originally got the Galaxy S4 in December 2013, I have since been through the SIM card not detected error on multiple different replacement phones. I am on my 4th S4 and having the same problem. AT&T has been barely helpful, Samsung even less so.

 

I followed the diagnostic steps for the software, replaced the SIM card, and been through repeated phone replacements. Needless to say, not fixed...

 

Samsung and AT&T need to get off their collective cans and fix this problem. Aside from this annoying as all get out reliability problem, I simply love this phone... 

 

FWIW, I am on the latest 5.0.1 upgrade as of 4/13/2015.

Message 12 of 69
Tutor

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

Hello,

Thanks for the reply.

I just came back from Best Buy where the Samsung counter updated the S4 to Lolipop to no avail, the SIM is still not detected, Was then advised to call 888-987-4357 to have the S4 repaired for the no SIM error.

 

Just got off the phone with Samsung , they want $70 to fix this error as a service estimate , plus I  would have to ship my S4 into them and insure parcel to God only knows where and who knows how long it would take from there 2-4 weeks maybe?

They have really tested my patience with support and not taking responsibility. I am disappointed that they are not owning up to this known, documented acknlwledged error, after I have done so much extensive trouble shooting and wasting all of my lunch breaks at work by running here and there or trying every known somewhat possible fix. Both AT&T and Samsung are using every possible context to push me on to the NEXT program to get a new phone, no THANKS! just get the S$ working again.....

Message 13 of 69
Contributor

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

I will say this much, if this garbage keeps up, I will not only be looking for a different phone manufacturer, but also a different carrier. I shouldn't have to upgrade my phone yet just because the MFG can't take responsibility for their defective products...  This is almost as bad as dealing with problems with the major Cable TV company... 

Message 14 of 69
Anonymous
Not applicable

Re: Samsung Galaxy S4 Error - SIM Card Removed - Unable to detect your SIM card.

My phone behaved itself since my initial post but this morning when I picked up off the charger it had the dreaded message about no SIM car once more.  During the day (today) it has exhibited the problem 5 times.  I am running 4.4.2 and am waiting for AT&T to let me download something more modern.

 

I have looked on other forums such as Nexux and Moto and they seem to have the same problem.  So it seems that this is not just a Samsung issue.  The more I look at this problem, the more I am convinced there is a an issue between Android and AT&T.  

 

//rant_on// I went back to AT&T and they changed the SIM card.  They told me my phone is no longer under warranty and I could have a new phone on NEXT for $0 down.  NEXT is AT&T's way of no longer subsidising phones so, I am not going down that road.  I have a very good deal with AT&T right now for my family and the instant I change anything I get NEXT foiseted upon me.  From now on, I will just buy a phone and put AT&T in the position they want and just have them supply me with minutes and megabytes. //rant_off//

 

I am still using my phone and it works sometimes.  I now need to buy a new phone at some point.

Message 15 of 69
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