JMill09 - Is there any news on the update front? If you aren't aware of anything could you perhaps find someone who could give us an update?
I agree that the comment was exaggerated. However, I do feel the frustration behind it. I think anyone who puts themselves in our shoes will be more than frustrated due to:
- The silence on AT&Ts part while so many customers believed it was "their fault" for their device not working.
- The feeling that AT&T and Samsung presented a form of false advertising by presenting a device that offers GPS functionality, but clearly does not.
- The amount of money this device cost us.
- The fact that AT&T had not informed their own customer service and store employees of the problem that has plagued the device. This only made us more frustrated by enforcing the feeling that it was "our fault."
- AT&T continuing to sell the Note 3 to customers without informing them about a major flaw of the phone.
- The fact that it has taken SO long for AT&T to acknowledge the problem AND put out a fix for this expensive device. I cannot begin to understand the red tape involved in pushing out updates to phones, but when people are rooting their phones and copying over a few files to make their phone work perfectly* then we have to ask ourselves (and AT&T) what the hold up is.
I don't feel AT&T's actions are malicious. At this point I just feel that a large corporation - that we are legally bound by a contract too - has not held up their end of my expected level of support and service. As you can see in this thread, there are those who have left AT&T over this issue. This should concern AT&T and only shows the level of frustration we feel.
Please make this right. Please find some way to make us feel like we haven't made a mistake going with AT&T.
Perhaps it isn't the case, but the grass SURE does looks greener on the other side.
