Mentor
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58 Messages
Samsung Galaxy Note 3 GPS Issue
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
dgerharter
Tutor
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3 Messages
10 years ago
Just got off an hour long session with AT&T Resolution Center. The gal I spoke with was very nice, and when I explained the problem (again) she said "I know exactly what you're talking about! My fiance has the same issue on his phone!" She finally told me it is a known issue and currently "under investigation".
FWIW, at least I got that far. I also got some service credit. YMMW.
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prazvt
Teacher
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15 Messages
10 years ago
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goldendrag0n
Mentor
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28 Messages
10 years ago
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chutwong
Tutor
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5 Messages
10 years ago
Just want to throw in my recent experience in fixing these matters, sorry if it is redundant info which might already appeared in earlier post. Just in case anyone who have not seen all posts yet. I went to an ATT service center and the tech suggested to reflash my phone which I did, the GPS worked fine right away (without any apps, just preloaded ones). That night I reload most of my core apps, the GPS worked for another 3 days but now the drop GPS signal issue is coming back. The tech suggestted if this problem had come back they will send a replacement, and I personnally think the replacement will likely be a refurbished garbage so I might go to the store again and see what I can do.
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ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, everyone!
We’ve been working with Samsung to analyze the situation and identify a solution. A software update will be released soon that will address the issue and improve the customer experience. Thank you for your patience.
-Mariana
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Ranmaniac
Scholar
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98 Messages
10 years ago
I've had the same experience with Navigation as everyone else but the key thorn in my side is my bicycling tracking app which suffers from the same affliction as it seems. I use "MapMyRide" and others use "Strava" but both seem to have the same issue. I may be riding along, I have the internal voice announce my pace / time / speed every 1/2 mile, then I'll notice that I've ridden a while without an update from voice and I'll stop to have a look and as soon as I wake up the phone, I can see that the GPS is off in the weeds, then it will all of a sudden find itself and draw a straight line from it's last known point on the map to whereever I am now, no matter the route I've ridden. This cuts untold distance from my route and subtracts from my average speed for the route. It is exteremely demoralizing to be riding 10's of miles and busting your tail to achive faster speeds over given intervals just to have some robot voice lady give you a false, slower, reading due to a GPS error. Also, the MMR and Strava users lay down routes over popular streets and establish a time for a given interval, much like a Time trial, then publish it. Others can then go to that route and ride it in an attempt to establish faster times than previous riders. Imagine riding a route and you know you are having a particulaly good ride with perhaps your fastest time, and when you get to the end, you stop to check the app and it lost tracking, therefore not giving you credit for the ride. This has caused me to nearly throw my phone in the river on a couple of occasions now. I will be looking forward to the fix.
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Ranmaniac
Scholar
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98 Messages
10 years ago
I'm following a suggestion that's I've come across on another forum. There is a free app named "GPS Status & Toolbox" Some claim success by using this app to calibrate yor GPS and then turning on an option in Settings/Background behaviour / "Use GPS when screen is off".
I've tried so many things now including resetting to factory defaults with no success that I dont have a lot of high hopes for this one either but I'll be trying it this afternoon.
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mrklaw
Teacher
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7 Messages
10 years ago
I'm seeing a whole lot of people re-hashing what's already been tried thouroughly in this forum.
Please read the back log of posts.
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Ranmaniac
Scholar
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98 Messages
10 years ago
So I tried the "GPS Status & Toolbox" solution that I posted earlier. I did a 3 mile run at lunch over a running trail that I normally have errors on about 1/2 the time I run there and I didnt have an error today but maybe I was lucky.... However... what has to be more than luck is my 35 mile bike ride that I did this evening. I have never did this ride without GPS errors since I've owned the Note 3 and I did it without error tonight. This is a very good sign. I'll keep updating as I continue to try this fix. To clarify, I installed the app, Under Menu/Tools, I performed the Compas and pitch/roll calibrations. Under Menu/Settings/GPS & Sensors, I set the Auto Download AGPS data to 6 hours, and under Menu/Settings/Background behaviour I checked the "Use GPS when screen is off" option to on. Good Luck !!
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mastaofdacat
Scholar
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102 Messages
10 years ago
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