The Samsung Galaxy S24
Mehere1012's profile

Contributor

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2 Messages

Friday, July 28th, 2017 2:38 PM

S7 Edge overheat

My S7 edge overheat
My s7 edge over heated this morning and I when I took it out of its case to try to lower the temperature it burned my finger leaving a red mark causing me to drop it. When it fell the screen cracked, is this a warranty issue as it was malfunctioning? Can I get it replaced with warranty? I have never had a phone overheat and I have been using galaxy phones since the s2.

ACE - Expert

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23.9K Messages

7 years ago

Contact samsung they maybe able to do something for you. Att won't since the screen is cracked. They would bill you for the replacement.

Contributor

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2 Messages

7 years ago

Do you know who at samsung I would contact?

ACE - Expert

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23.9K Messages

7 years ago

warranty department.

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