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S7 Edge overheat

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S7 Edge overheat

My S7 edge overheat
My s7 edge over heated this morning and I when I took it out of its case to try to lower the temperature it burned my finger leaving a red mark causing me to drop it. When it fell the screen cracked, is this a warranty issue as it was malfunctioning? Can I get it replaced with warranty? I have never had a phone overheat and I have been using galaxy phones since the s2.
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ACE - Expert

Re: S7 Edge overheat

Contact samsung they maybe able to do something for you. Att won't since the screen is cracked. They would bill you for the replacement.
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Message 2 of 4
Contributor

Re: S7 Edge overheat

Do you know who at samsung I would contact?
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ACE - Expert

Re: S7 Edge overheat

warranty department.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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