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S7 Active problems after update

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S7 Active problems after update

My AT&T Samsung S7 active has some issues after the recent update.  The gallery and photo apps stop immediately after opening when trying to open an image from the my files app.

The device maintenance app stops immediately after clicking on the storage option within that app.  

The battery seems to discharge rapidly since this update also.

Clearing the cache and data of those apps and clearing the cache of the phone and rebooting does not solve these issues.  A Google search shows many with the same issues.  Is a fix coming for these issues?

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Message 1 of 41
Tutor

Re: S7 Active problems after update

 I am having the same issue.  I am so mad.  Why can they not figure this out prior to launching.  It is bad enough that I have the Pink Line issue on this phone.

Message 2 of 41

Re: S7 Active problems after update

Ive been expieriencing everything that you listed! Ive tried everything and nothing fixes it. My phone went working perfectly to crashing constantly, glitchy movements, and slow loading time. Some of my apps wont open at all! 

Message 3 of 41
Contributor

Re: S7 Active problems after update

I am also having similar problems, some of my apps will not open, it keeps telling me that other apps such as messenger have stopped or "keeps stopping".  My battery life drains way faster than it did before the update and my phone is running hot, so hot sometimes I don't want it in my pocket!!!

Message 4 of 41
Tutor

Re: S7 Active problems after update

My phone is also running hot. I can't send videos via messages app or messenger. Photo app, one drive, messenger...keeps stopping. I hope they plan on fixing soon and crediting for the days I couldn't use my $769 AT&T phone
Message 5 of 41
Contributor

Re: S7 Active problems after update

Same!!! Pink lines..green lines. It's like they are screaming "BUY A NEW PHONE ALREADY." No, I will not.

Message 6 of 41

Re: S7 Active problems after update

I am not very happy right now.  Why are these updates pushed before they are thoroughly tested?  My phone worked fine before this last update.  It seems like the updates are designed to force you to buy a new phone.  But this phone cost around $800.00 and is not that old.  AT&T please look into these issues.

Message 7 of 41
Contributor

Re: S7 Active problems after update

Same issues and a few more after latest update, apps lagging, type a message and I have to move in slow motion because phone lags.  My S7 Active was a very smooth running machine until latest update which installed about 5 days ago.

Message 8 of 41
Teacher

Re: S7 Active problems after update

Exactly! My perfect phone is now buggy!!

Message 9 of 41

Re: S7 Active problems after update

Also having similar issues from this recent update. Phone crashes when attempting to transfer files to PC, overall the phone is sluggish, battery usage is worse (battery usage went down after last update also). If I switch the USB connection to Transfer Images as soon as it connects, I can usually get it to transfer files for a while. Never had to do that before, it also popped right up in Windows 7 and 10.

 

After a lot of searching, I don't see any ATT actions on the issue. Will probably take the phone to an ATT store soon. Absolutely ridiculous for ATT to do this update without full testing on the S7 Active.

Message 10 of 41

Re: S7 Active problems after update

This is really pisting me off right now! Basically anything to do with pictures of file transfers the apps crash when they were working fine before the "upgrade". AT&T you'd better do something about this NOW! 

Message 11 of 41
Teacher

Re: S7 Active problems after update

I'm thinking it has to do with the new update accessing the SD card.

Message 12 of 41
Tutor

Re: S7 Active problems after update

Having issues too. Battery drain about twice as fast; apps and response to tap are slow, not even sure it registered my tap sometimes. Maintenance system does not show any apps are draining battery; several things just acting strange and slow. I'm very very upset over this mess! 

Message 13 of 41
Tutor

Re: S7 Active problems after update

RE: AT&T Update S7 Active

 

This is ridiculous.  My phone was working fine.  I get that you have to push these things, especially for security updates, but don't bloat them with stuff we don't need.  Photos shuts down as soon as I open it.  Touch screen is slow to respond and I end up hitting it twice which, when it does open, executes a task I did not want.  Most of the apps a glitchy.  And it really burns up the battery.  I spend a lot of time setting the phone up to optimize what I use.  Then I take a giant step backwards.  Where is AT&T on this?

 

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Message 14 of 41
Contributor

Re: S7 Active problems after update

Not seeing any solutions to this problem. I am having it as well.

Message 15 of 41
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