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Replacement phone?


Replacement phone?

I recently received a new phone from att through my insurance.....my question is did this come with the pre installed screen protector? I cant tell and I was wondering if anyone else has received a phone from assurion. 

Message 1 of 3

Re: Replacement phone?

Good morning @skey77

Thanks for your post. We can definitely help you with your replacement device.

Your device comes like it would new out of the box without accessories. However, your device may have a thin removable film used for shipping. If you see it - it peels right off from a corner. Please let us know if we can help with setup. Have a great Labor Day!

Kenneth, AT&T Community Specialist

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Message 2 of 3
ACE - Sage

Re: Replacement phone?

Um, Kenneth, some phones come with a pre-installed screen protector and it’s NOT to be removed.  


@skey77    If your eyes are middle aged like my own, ask someone with younger eyes or ask Asurion. Phones with an onscreen fingerprint sensor come from the manufacturer with a protector that should not be removed.  


Phones without a on screen fingerprint sensor would come with a removable screen protector, so you can install your own if you wish.


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