04-20-2015 8:45 AM
I purchased a Galaxy S6 on April 11th. On Friday April 17th I noticed that text messages that I receive would be viewable momentarily and then delete themselves. In the first week multiple updates occured. The problem is intermittent. I powered off the phone and restarted it. The same issue has been happening every day since. I went to the AT&T store on Saturday and they told me this is a known issue and had me turn off the "Delete old messages" function. This did not improve the issue. I have searched forms and see where this issue has happened on other phones, but have been unable to find information for the Galaxy S6. This issue is becoming extremely frustrating! Any help or advice is greatly appreciated!!
Solved by: Go to Solution.
04-20-2015 6:40 PM
04-21-2015 6:14 AM
I did some further troubleshooting yesterday based on fourms for what appears to be the same issue from the Note Edge, but I had no success. I called AT&T and the woman I spoke with said this this was the first instance of this issue to her knowledge. She asked me some more troubleshooting questions and told me that since I'm within 14 days of purchasing the phone she would put a note on my account so I could go to the AT&T store and swap it out for a new phone. And that's exactly what I did. So far there have been no issues with the texts on this phone. I'm keeping my fingers crossed that it was just a fluke and I had a bad phone.
04-27-2015 9:36 AM
my messages keep deleting too. mostly received messages, but i have seen a couple of my sent messages disappear as well. and now im also having issues sending mms messages. i loved this phone, but it's just getting on my nerves at this point..
04-28-2015 6:30 PM
I see them come in on the preview screen and when I click, they're gone. Also, it hardly notifies me when a text comes in. I've restarted it and checked all the settings but it still doesn't make a sound. I think I better call tech support. Arg.
04-29-2015 12:26 PM
I think I got this, my local AT&T service center said that they had the same problems with the 4 and 5, the solution was to disable the Message Backup and Sync App. Go into settings/Device/Applications/Application Manager/All/then find the Message Backup and Sync, stop and disable and your problem should go away.
Let me know how you make out.......
04-29-2015 5:31 PM
It was much more difficult to disable than the instructions indicated but I did it. THANKS so much!!!
04-29-2015 8:15 PM
I hope this helps all the others that are having this issue, but it didn't help me. I did this troubleshooting along with some other suggestions from AT&T, but it didn't work. My new Galaxy S6 has had no issues though I'm very happy to report.
04-30-2015 10:04 PM
Nope, it didn't work. I'm still losing the texts.
Did you just call 611 and get tech to agree to let you exchange your phone? Obviously this one is new!
05-01-2015 7:14 PM
05-28-2015 7:05 AM
Hi there! We are aware an issue which may cause texts or MMS to disappear from the messaging application after opting into our AT&T Messages Backup & Sync Service.
We are currently working with Samsung to deliver a software update to correct this behavior. Please see here for more information - Disappearing messages on Samsung smartphones with AT&T Messages Backup & Sync
Thank you for your patience as we work to resolve this issue.
04-19-2018 10:26 AM
I got my replacement phone galaxy active s8, 3 days later started deleting text, tried to trouble shoot with ATT, not much intelligence there, so since I have insurance on the phone, I just requested they send me a new one again, and we will try again.. cant happen on every phone.. I HOPE.