Scholar
•
397 Messages
Recall on Note 7
This is just another reason a Removable Battery is Best. Could just replace faulty battery. It may not effect phones in U.S. Sure they can tell by Serial # which country they went to.
http://www.sammobile.com/2016/09/01/galaxy-note-7-recall-will-reportedly-be-announced-soon/
Accepted Solution
Official Solution
GLIMMERMAN76
ACE - Expert
•
23.9K Messages
8 years ago
Here is the carrier resposes as of right now
http://www.droid-life.com/2016/09/02/carriers-acknowledge-note-7s-battery-ghazi-offering-immediate-exchanges-refunds/
1 Attachment
Capture.PNG
0
0
Accepted Solution
Official Solution
ATTCommunityTeam
Moderator
•
1.3K Messages
8 years ago
Updated 1/5/17
All,
AT&T has posted a Support Solution to provide answers to questions about the Samsung Galaxy Note7 at: https://www.att.com/esupport/article.html#!/wireless/KM1122948.
Is AT&T participating in the Samsung software update to prevent the battery from recharging?
Yes, the Samsung software update for AT&T customers will be released on January 5, 2017. For more details, reference the latest announcement from Samsung.
For the latest information, you can also visit the AT&T Newsroom.
Thanks,
AT&T Community Team
0
0
GLIMMERMAN76
ACE - Expert
•
23.9K Messages
8 years ago
@Tailgunner747
how many times have you seen a phone recalled? Thought so. Nvidia recalled the shield tablet for a battery issue that was a issue for 3 people. Do I think samsung is doing the right thing? Your darn right they are. They should have done it with the S7 active and the water seal problem that phone has.
Now with that said have you seen apple have battery problems in the past how many years with sealed batteries?
You lose space in the phone with a removable battery. Ask LG about how there g5 and g4 are doing with there bootlooping....
0
0
Tailgunner747
Scholar
•
397 Messages
8 years ago
Just reporting what I read on different sites GLIMMERMAN76. Always a first time for a recall I guess but do not see it happening either. Reports may slow sales!!
0
0
Nodnyl
Teacher
•
22 Messages
8 years ago
I just received my new Note 7 and am in the process of moving my stuff from a Note 4 over to the new phone. While checking out some questions on Samsung's community, I found out that many Note 7's are cracking up and/or catching fire from either the battery or the charger.
Now, I'm very worried about leaving the phone alone, especially at night, in fear that my house might catch fire!
What action is AT&T taking to handle this situation? Should I return my Note 7 immediately?
Please advise!
Thanks.
0
0
jt212s
Professor
•
1.1K Messages
8 years ago
Hi @Nodnyl,
At this time Samsung has confirmed that they've halted shipments to certain (per this article: http://www.reuters.com/article/us-samsung-elec-smartphones-idUSKCN1161BL it's only South Korean carriers) carriers.
Some are expecting Samsung to issue a recall, but it hasn't happened yet.
If you feel unsafe or are uneasy about it, I would return it to AT&T before your 14 day BRE period ends. I'm sure it won't be long before it's settled.
Justin
If this solved your problem, please consider accepting this as the solution so that it can help others in the future. Please remember that this is a customer forum and all of the answers we provide are through our own research, experience, or personal knowledge.
0
0
formerlyknownas
ACE - Sage
•
117K Messages
8 years ago
Out of millions shipped, only 2 incidents are reported. But to be on the safe side, you do have that option. I would contact Samsung direct to see how they will handle replacements if needed.
And don't plug in over night.
0
0
MRunge
Tutor
•
5 Messages
8 years ago
0
0
DenJen2
Contributor
•
1 Message
8 years ago
0
0
Eerlife
Contributor
•
1 Message
8 years ago
0
0