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Phone won't access internet data

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Phone won't access internet data

hello

 

i'm on holiday in portland from australia, and so bought an at&t sim to be able to use my mobile while in america.  the plan on my sim allowed for unlimited texts and calls, data, etc.

 

however, since setting up my new sim and plan, i can't get any internet access.  the phone allows me to send and recieve texts and calls, and can connect to wifi, but can't access internet.
mobile data is on, and so is data roaming.  when i try and connect to the at&t network it says it's unavailable (if that's of any relevance).

 

my phone is a samsung galaxy s4.

 

thanks for your help in advance.

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ACE - Expert
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Accepted by heath.lowen
‎09-30-2015 1:39 AM

Re: Phone won't access internet data

Chances are that you need to change the APN settings to get data as those setting are different from your home settings.

 

http://www.att.com/esupport/article.jsp?sid=KB424489&cv=820

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Message 2 of 5
Professor

Re: Phone won't access internet data

Never mind, @kdfederer beat me to the answer.



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Message 3 of 5
Contributor

Re: Phone won't access internet data

this worked and now i'm connected to the at&t network (thank you), but now i face the issue of "no network connection" when i try and use the internet.

Message 4 of 5
ACE - Expert

Re: Phone won't access internet data

You will have to contact customer service for assistance.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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