Contributor
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2 Messages
Phone IMEI # not compatible
Note 9
Model SM-N960F
The phone is compatible with all network bands required, but when I enter the IMEI # the website says my phone is incompatible. Does anyone know why?
Contributor
•
2 Messages
Note 9
Model SM-N960F
The phone is compatible with all network bands required, but when I enter the IMEI # the website says my phone is incompatible. Does anyone know why?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
Good morning @pswilson,
Allow us to lend a helping hand. Visit our Bring your own device page to check if your device is compatible with our network.
If your device is not compatible, we recommend reaching out to the manufacturer. Thank you.
Makaela, AT&T Community Specialist.
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Accepted Solution
Official Solution
GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
The phone will work it just wont get LTE because of the IMEI the phone has. You can buy a 30 dollar prepaid phone that is LTE compliant and have them add it to your account then stick the sim in the note 9
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pswilson
Contributor
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2 Messages
5 years ago
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi @pswilson,
You're welcome! If you have any further questions, don't hesitate to reach back out to us here. Thank you!
Collin, AT&T Community Specialist
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