Explore & discover

Helpful Links

Note 9 wont show name of contacts when they call

Contributor

Note 9 wont show name of contacts when they call

A few days ago I started noticing that instead of seeing my contacts names when they called me I was only seeing their phone numbers. I have a note 9. How do I resolve this so I know who's calling me?

2,161 Views
Message 1 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎04-26-2019 8:39 AM

Re: Note 9 wont show name of contacts when they call

Hello @Aprildeniserice,

 

We've seen this issue affecting some of our other customers recently. One thing that has worked for them is disabling the Call Protect application via the settings. If the application has already been disabled, please download and enable the application again, power cycle your device, then disable it once more. Let us know if this helps.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 4
Contributor

Re: Note 9 wont show name of contacts when they call

Thank u. It worked.


Message 3 of 4
Administrator

Re: Note 9 wont show name of contacts when they call

Hello @Aprildeniserice,

 

You're welcome. We're so glad to hear that those steps helped to resolve the issue. Please do not hesitate to contact us with any future questions or concerns that you may have. Here at AT&T, we've always got your back!

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support