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Note 9 pie update

Teacher

Note 9 pie update

Im having trouble getting the new update. I know that my boyfriend has gotten the update on his and he has att. When i go to check for update  it says current software is up to date. How do i get the new update? And yes i am connected to wifi.

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Message 1 of 15
Administrator

Re: Note 9 pie update

Hello @Pmorris96,

 

We're here to help! To complete the software update on your Samsung Galaxy Note 9, follow these steps: 

  1. From the device home screen, swipe down from the Notification bar and tap the Settings icon.
  2. Scroll to and tap Software update, then Check for updates.
  3. Follow the on-screen prompts to download and install the update. The device automatically restarts once the new software successfully installs.

If for any reason you are having any issues completing the update with the steps provided, visit our Troubleshoot and Resolve Tool, select your device make and model then Software Update to begin troubleshooting. Be sure to login as this will provide a tailored experience and let us know which steps you have completed. 

 

Let us know if you have any further questions! 

 

Bobbie, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 15
Teacher

Re: Note 9 pie update

Hello,
Ive already done this and my phone continues to tell me that my current
software is up to date. It still hasnt updated to the latest version of
android.
Message 3 of 15
Administrator

Re: Note 9 pie update

Hi @Pmorris96,

 

Just to clarify, you already completed the steps in our Troubleshoot and Resolve Tool to troubleshoot the issue? If not, please visit the link and complete the steps provided while logged in as this will provide you with a personalized experience as well as let us know which steps you have completed. 

 

Thanks!

 

Bobbie, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 15
Teacher

Re: Note 9 pie update

Yes 3 different times and it only told me how to back up my data, which i
have done through google and samsung accounts, in 2 different ways and also
that it couldnt send the update at the time. Thats how i ended up on the
forum because it was the last option on the troubleshooting page.
Message 5 of 15
Administrator

Re: Note 9 pie update

Hey @Pmorris96,

 

We'd like to work with you to further troubleshoot. I am sending you a private message. Please check your forums inbox and reply with the requested information!


We look forward to hearing from you!


Bobbie, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 15
Contributor

Re: Note 9 pie update

I am having the same issue. I have an att branded note 9 used on cricket wireless. When I check the update it states currently up to date already. How do I get my note 9 to update?

 

Message 7 of 15
Tutor

Re: Note 9 pie update

This is a pretty common problem apparently - not sure why AT&T keeps thinking they can help you fix it.

I have a Note 9 bought in Dec 2018. It had Oct 2018 software and has never gotten an over the air update.

 

This is all you have to do:

 

Go to the Samsung site and find a walk in repair center near you: https://www.samsung.com/us/support/service/locations/?product=N0002100

Take your phone in to the repair center and ask them to manually update your phone.  I took mine in this morning.  Took them 20 min and now I am up to date with Pie.

Message 8 of 15
Contributor

Re: Note 9 pie update

hi i have the exact same problem and i tried the same steps as well as the troubleshoot steps

 

Message 9 of 15
Contributor

Re: Note 9 pie update

I have 2 note 9s on my account, 1 has updated the other has not.  I have done the troubleshoot and still no update.

Message 10 of 15
Teacher

Re: Note 9 pie update

Hi guys after over a week of going back and forth with one of the administrators. The end result of the conversation was to take my phone to the Samsung team in a best buy to see if they can help me.

Message 11 of 15
Contributor

Re: Note 9 pie update

Why do you have to go to Best Buy?  This is not a rare issue, as seen on the boards it is a common problem.

Message 12 of 15

Re: Note 9 pie update

It is now OCTOBER and still no update. Already spoke with AT&T and Samsung....nobody seems to be able or willing to help. Unlocked Note 9, security patch still from October 2018! 

Message 13 of 15
Teacher
Solution
Accepted by topic author
Accepted by Pmorris96
‎10-11-2019 4:45 AM

Re: Note 9 pie update

Hey guys,

The only solution is to go to the nearest uBreakiFix. I took my phone to best buy and they no longer have the ability to force an update. UBreakiFix is the new Samsung Care store you can take your phone to. You just walk in, tell them whats going on and they'll begin to force update your phone free of charge. It takes almost an hour but since i took it to them ive had no problem updating my phone. Hope this helps @Beachgirlforeva  @CruiseDreamer

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Message 14 of 15

Re: Note 9 pie update

Thank you for the information! I am going to take my phone tomorrow  😊👍🏻

Message 15 of 15
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