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gorgeta's profile

Tutor

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2 Messages

Monday, March 26th, 2018 10:02 PM

Note 4 does not prompt to enter unlock code after Sim inserted

Att has provided me with the unlock code. I followed the instructions but with no avail.

Once I inserted the T-mobile sim card in the Note 4, it only allow for Emergency calls only. It does not prompt to enter the unlock code.

I contacted Att about this several times and was told to contact Samsung which I did. Samsung told me that ATT has to provide me with an App to be able to enter the unlock code.

Is there a way to do this, please?

Thank you.

 

Accepted Solution

Official Solution

ACE - Sage

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117K Messages

6 years ago

Try this without a SIM card.  

Open dial pad and enter 

#7465625*638#

This should bring up pop up for your code 

Tutor

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2 Messages

6 years ago

Thank you so much!

I did that and input the code from ATT. I received the message "lock unsuccessful".

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