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Re: New software update interrupted

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New software update interrupted

Hi,

I have been trying to update my Samsung Galaxy S5 Active, but it keeps telling me it is interrupted. Why is this? Nothing should be interrupting it. I have more than 3gb free on the device, and have been able to successfully download the 600mb+ file, but when the phone reboots to begin the update process it fails, stating that the process was interrupted. Please help. I currently have 5.0 installed.
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ACE - Expert

Re: New software update interrupted

you need almost 7 gb of free space for the download to install.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Contributor

Re: New software update interrupted

For a 600mb download? That seems a little ridiculous.
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ACE - Expert
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Accepted by MrD3rp
‎12-15-2015 4:24 PM

Re: New software update interrupted

that file uncompressed is almost 3gb.

 

have a read on this thread

 

https://forums.att.com/t5/Samsung-Discussion-Support/Software-Update-Installation-Interrupted-on-Sel...

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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