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My AT&T sm-j337a won't unlock

Contributor

My AT&T sm-j337a won't unlock

I cannot unlock my husband's Galaxy J3. We requested the unlock code, and got it in an email which didn't include any instructions on how to unlock it. When we put the note SIM in, we entered the unlock code and we got a message that the unlock code was invalid. I have called AT&T twice and all they can give me are two PUK codes which also do not work. I have called Samsung twice and they say it is carrier locked by AT&T. Please help, my husband's phone is practically brand new, only a couple of months old. 

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Message 1 of 4
Administrator

Re: My AT&T sm-j337a won't unlock

Hello @Lindsay0821, to fully assist with this issue further, we will need to look over your account in more detail.

 

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

 

I look forward to your response and the opportunity to help you!


Makaela, AT&T Community Specialist.


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Message 2 of 4
Tutor

Re: My AT&T sm-j337a won't unlock

Hi.  I've had exactly the same issue with my phone and the same support individual (Makaela) responded with exactly the same message above followed by a PM.  I am currently awaiting a response to my reply.  If you've had further communication and/or a resolution, could you please either post it here or send me a message?  Thank you,

Message 3 of 4
Contributor

Re: My AT&T sm-j337a won't unlock

 I am having the same problem with my phone

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