- edited 06-23-2016 9:57 AM
Effective June 22, 2016, AT&T released a software update for the Samsung Galaxy Note5 (N920A). This update is made available to customers to download via firmware over the air (FOTA). Wi-Fi connection is required for update.
Device Update Enhancements:
You can find all the details here, or keep reading below!
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Solved by: Go to Solution.
06-22-2016 8:30 PM
Software Download/Update Instructions:
User Initiated Software Update
1. From the home screen, pull down notification shade and select “Settings“
2. Under “System“ category select “About device“ icon
3. Select Software update
4. Select Check for updates
Software update process will not delete any personal data on your phone. Check the AT&T server for new software update?
5. Tap OK
6.Select Continue or remind me later
7. Tap Continue
8. Tap “Done”
Device Initiated Software Update
Customer Notifications may be sent to the Samsung Note5 devices. Device will automatically search for updates within the schedule of 8 hours/ 30 days/ 6 months /12 months upon activation or after factory reset. Installation can be postponed up to three times in four hour intervals for up to 12 hours. The software update requires Wi-Fi connectivity for download progress to begin.
1. Notification - AT&T software update
2. Tap Continue or Postpone – users can postpone 1,4, or 8 hours – up to 3 times
3. Status Message: Software update… Processing… The download for the software update will begin in a moment. The software download may take several minutes
4. Status Message: Downloading…
5. Tap Continue
6. The device will automatically restart once the new software has successfully installed.
7. Status Message: Update Complete: The software has been successfully installed. Your device is now ready to use
8. Tap Done
New Software Specifications:
Android version: 6.0.1
Baseband version: N920AUCU2BPE6
Kernel Version: 3.10.61-7563702 dpi@SWDD6814 #1 Thu May 19 19:01:41 KST 2016
Build Number: MMB29K.N920AUCU2BPE6
Procedures for verifying the software version on the device:
1. From the home screen, pull down notificaton shade and select “Settings“
2. Under “System“ category select “About device“ icon
3. Above software specifications above should be visible
Kevin, AT&T Community Specialist
06-23-2016 2:04 PM
Just received the update on my Note 5 and it seems to be running without any problems. Also seems a little quicker.
06-23-2016 6:38 PM
I just got the update. Was a little laggy at first but then smoothed out. However, the charging is taking much longer (30 min. left at 80% on Fast Charge). The phone also restarts itself every ~5 min. Any suggestions?
06-24-2016 5:50 AM
i got a SW update notification last night and i did the update. The software (SW) got downloaded and ever since that, its been just showing AT&T symbol and i was thinking that its trying to instal the update. Its been 6 hours that my devie has been in the same mode. Please suggest.
06-26-2016 7:15 PM
Connecting to WIFI leads to message about additional log in required and asks me to open my web browser. I do this, which causes Chrome to open to the Google home page. I'm not asked to do anything, but the device seems to connect. A few minutes later, WIFI drops and the process starts over again.
- edited 06-26-2016 9:53 PM by Phil-101
hallo i'm from israel and i hhave noot 5 but why no language hebrew ?
laboratory only half manage to install hebrew language my emil
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
06-27-2016 4:51 AM
My update to Marshmallow ran overnight and now my phone will not connect to WI-FI. Is there a resolution to this issue? My internet and social media apps run fine over the 4G signal, but when none of it works on my home WI-FI. I have strong WI-FI signal and have rebooted everything twice, including deleting my home WI-FI from my phone and reconnecting it. Nothing has worked yet. Tech support response would be helpful.
06-27-2016 5:18 AM
06-27-2016 5:26 AM
My phone just decided to update and turned off while I was using it. You could at least have included code in the update to start the first time it was plugged in and idle after the device-initiated update was triggered. I'm just glad I wasn't in the middle of nowhere with my GPS abruptly switched off.
06-27-2016 6:28 AM
06-27-2016 11:25 AM
AT&T Video Calling is a pretty great feature that was included with the Marshmallow update on some of the Android devices.
Video Call is built into select Video Call-capable devices and requires an account that has been set up for AT&T HD Voice. Both parties must also be in HD Voice coverage to use Video Call.
Possible reasons you can't make a Video Call even though your phone is Video Call capable:
Current Video Call restrictions
To make and receive an AT&T Video Call:
Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.
Hope this helps and gets you back to enjoying your Note 5 device! Thank you for being a part of the AT&T Family!
Tim, Community Specialist
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