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Insert Sim card

I lost my pay as you go AT&T ZTE so I had another AT&T samsung galaxy s5 active phone that is also unlocked and I bought a replacement Sim card and called customer service they transferred my service to my new Sim card and my new device and it worked for about 10 minutes  then my phone started saying insert Sim card and now my service will not work I can't even call customer service 

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Accepted by davidbk
‎08-14-2018 7:35 AM

Re: Insert Sim card

Hello @SarahFML,


Thank you for reaching out! It sounds like you may have skipped a step when attempting to set up your service through your new SIM card. We have the Activate your new SIM page, which provides further details about how to get your phone up and running with a new SIM. Please focus on the New phone or SIM card activation section, which provides details on what to do when your SIM doesn't work after inserting it. Please let us know if you need anything else!


Collin, AT&T Community Specialist


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