Contributor
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1 Message
My Galaxy s10 wants a password after the last update
My phone wants a password after update, never had a password on phone.
Contributor
•
1 Message
My phone wants a password after update, never had a password on phone.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi, @Todd181999,
We'd love to help with this. If you haven't yet, restart the device. Press and hold the Power/Lock button, then select Restart. Press Restart to confirm. If your S10 is still asking for a password, you may need to perform a factory reset. If you haven't backed up your device, you will lose data when you do this.
Have a great day.
James, AT&T Community Specialist
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