- edited 11-05-2015 3:02 PM by cathy2981
Similar issue to what I see in Forums for updates to 4.4/5.0 etc. My device clearly indicates a software update is available, but after waiting for the 600+MB download to finish, the update fails to complete. Please advise?
Andy B[edited for privacy – please do not post personal information]
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11-06-2015 1:04 AM
Assuming you are connected to the AT&T network, the most likely cause for the update failure is that you do not have enough space available on your phone. Although 4 to 7 GB is the amount of space recommended for installation of the update, many people have not been able to complete the installation until they have freed up as much as 6.4 GB. If you do not have enough space available, try going to Settings > Storage > Cached Data and clear the cached data to free up space. You might also need to temporarily remove some Apps, and/or photos, videos, etc.
11-06-2015 4:57 PM
I'm having the same issue. The most space I can easily free up without a lot of inconvenience is just over 4 GB. Seems like it is unreasonable to expect more free space on a phone with only 16 GB internal storage. Is there no way for AT&T to program this to:
(1) check for sufficient storage space before wasting an hour downloading the update?
(2) make the update more efficient so that it doesn't require this much storage to work?
The current situation is frustrating and a waste of time. Definitely not customer service oriented!
11-07-2015 12:10 AM
Unfortunately, you will need to free up more space in order to install the update.
11-09-2015 7:44 PM
You're very welcome.
11-11-2015 6:18 AM
Thank you for the advise and I will try it. To get this much space I will have to uninstall ALL of my Apps. This is a Major hassle and it should not be. You should not have to free up any more than 1GB of space or none at all. So after I get it to work, I will have to reinstall of of my Apps and then what happend when Marshmallow comes out? Do I have to do this again?
11-11-2015 10:35 PM
I agree, it shouldn't require that much space, but unfortunately it does. As for Marshmallow, hopefully that will be a better scenario; your guess is as good as mine.
11-12-2015 10:29 AM
Marshmallow will take about 7gb to install again would be my guess as its changing a few things. It does make you wounder how compressed the 684mb update file is for 5.1.1. Newer phones this is not a problem unless they have used all the storage.
- edited 11-12-2015 12:49 PM
@princesslos You're very welcome. I'm glad to hear you've managed to install the update.
@GLIMMERMAN76 You're likely right about Marshmallow. File compression seems to be getting more intense. Note the difference between the file download size versus space needed for installation... comparing 5.0 with 5.1.1... the differences are striking. And, as you've mentioned, there are changes in Marshmallow that may result in a higher space requirement for installation.
11-12-2015 2:27 PM
01-22-2016 8:48 AM
In the future, ATT should include the free space needed to execute the update. This is very frustrating.
Additionally, Updates should be configured to be able to use expanded memory instead of the internal core RAM only. These phones have a very limited amount of internal memory, and keeping 50% of it free for occaisional updates is unrealistic.
01-22-2016 8:51 AM
600 mb is the compressed file size. it needs to be decompressed to run the execution and insert the new data.
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