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Galaxy S5 software update failure

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Galaxy S5 software update failure

Similar issue to what I see in Forums for updates to 4.4/5.0 etc. My device clearly indicates a software update is available, but after waiting for the 600+MB download to finish, the update fails to complete. Please advise?

 

Andy B[edited for privacy – please do not post personal information]

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Message 1 of 19
ACE - Professor
Solution
Accepted by (Former Employee)
Accepted by ms_unicorn
‎11-12-2015 10:54 AM

Re: Galaxy S5 software update failure

Assuming you are connected to the AT&T network, the most likely cause for the update failure is that you do not have enough space available on your phone.  Although 4 to 7 GB is the amount of space recommended for installation of the update, many people have not been able to complete the installation until they have freed up as much as 6.4 GB.  If you do not have enough space available, try going to Settings > Storage > Cached Data and clear the cached data to free up space.  You might also need to temporarily remove some Apps, and/or photos, videos, etc. 

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Message 2 of 19
Contributor

Re: Galaxy S5 software update failure

I'm having the same issue.  The most space I can easily free up without a lot of inconvenience is just over 4 GB.  Seems like it is unreasonable to expect more free space on a phone with only 16 GB internal storage.  Is there no way for AT&T to program this to:

 

(1) check for sufficient storage space before wasting an hour downloading the update?

(2) make the update more efficient so that it doesn't require this much storage to work?

 

The current situation is frustrating and a waste of time.  Definitely not customer service oriented!

Message 3 of 19
ACE - Professor

Re: Galaxy S5 software update failure

Unfortunately, you will need to free up more space in order to install the update. 

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Message 4 of 19
Contributor

Re: Galaxy S5 software update failure

Finally got the update to work. Took freeing up over 6 GB of space in main memory to get the "update interrupted" error to stop occurring. Thanks for the tip about this.

Message 5 of 19
ACE - Professor

Re: Galaxy S5 software update failure

You're very welcome.  Smiley Wink

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Message 6 of 19

Re: Galaxy S5 software update failure

Thank you for the advise and I will try it.   To get this much space I will have to uninstall ALL of my Apps.  This is a Major hassle and it should not be.  You should not have to free up any more than 1GB of space or none at all.   So after I get it to work, I will have to reinstall of of my Apps and then what happend when Marshmallow comes out?   Do I have to do this again?

Message 7 of 19
ACE - Professor

Re: Galaxy S5 software update failure

You're welcome.  Smiley Happy

 

I agree, it shouldn't require that much space, but unfortunately it does.   As for Marshmallow, hopefully that will be a better scenario; your guess is as good as mine. 

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Message 8 of 19

Re: Galaxy S5 software update failure

I got to 7gb free and the update worked.  Thanks

Message 9 of 19
ACE - Expert

Re: Galaxy S5 software update failure

@Lilybell2

 

Marshmallow will take about 7gb to install again would be my guess as its changing a few things.  It does make you wounder how compressed the 684mb update file is for 5.1.1.  Newer phones this is not a problem unless they have used all the storage.

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Message 10 of 19
ACE - Professor

Re: Galaxy S5 software update failure

@princesslos You're very welcome.  I'm glad to hear you've managed to install the update.

 

@GLIMMERMAN76 You're likely right about Marshmallow.  File compression seems to be getting more intense.  Note the difference between the file download size versus space needed for installation... comparing 5.0 with 5.1.1... the differences are striking.  And, as you've mentioned, there are changes in Marshmallow that may result in a higher space requirement for installation.  

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
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Message 11 of 19
Mentor

Re: Galaxy S5 software update failure

Why do you need 6.4gb to install a 600mb update? You guys need to fire your software engineers for being incompetent with those kind of demands! Your talking about a phone that probably only has 8gb available out of the box anyway! My 16gb nexus 5 I was able to update with less than 2gb remaining! Hire some better software engineers!
Message 12 of 19
ACE - Expert

Re: Galaxy S5 software update failure

That's a stock android image remember touch wiz is a pain.

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Message 13 of 19
Contributor

Re: Galaxy S5 software update failure

In the future, ATT should include the free space needed to execute the update.  This is very frustrating. 

Additionally, Updates should be configured to be able to use expanded memory instead of the internal core RAM only.  These phones have a very limited amount of internal memory, and keeping 50% of it free for occaisional updates is unrealistic.

Message 14 of 19
Contributor

Re: Galaxy S5 software update failure

600 mb is the compressed file size.  it needs to be decompressed to run the execution and insert the new data.

Message 15 of 19
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