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Galaxy S5 WiFi keeps dropping and reconnecting

Contributor

Galaxy S5 WiFi keeps dropping and reconnecting

I have a very strong WiFi signal at home. I connect easily enough, but every few seconds the WiFi signal gets dropped and it reconnects. It's extremely admitting, especially because the connecting message keeps popping up and interrupts typing. Any ideas?
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Message 1 of 73
Tutor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

First, a suggestion;  If you're going to push an update, please make sure the da**** thing works correctly FIRST.

 

Failing that, How do we remove the update and return to the previous version that worked???

Message 46 of 73
Contributor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

This is NOT the solution. I do not have the switch checked and the problem of constant scanning and reconnecting to wifi is still a problem.  

 

NOT FIXED!!!

Message 47 of 73
Contributor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

This is NOT the solution. I do not have the switch checked and the problem of constant scanning and reconnecting to wifi is still a problem.  

 

NOT FIXED

Message 48 of 73
ACE - Professor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

Deselecting the "Smart Network Switch" will not stop the constant scanning, and it will not stop all of the dropping and reconnecting.  However, it will stop the wasting of data that will occur if you leave "Smart Network Switch" selected as each time the connection is dropped, it will switch over to using your data.  As annoying as the scanning and disconnecting/reconnecting may be, it's less frequent with that option unchecked, and it won't waste your data. 

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Message 49 of 73
Contributor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

Not fixed.

Message 50 of 73
ACE - Professor

Re: Galaxy S5 WiFi keeps dropping and reconnecting


@gknowle1 wrote:

Not fixed.


No, the incessant scanning is not fixed, but we can mitigate the connection dropping and/or data usage issue by deselecting the Smart Network Switch option. 

 

 

 

 

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Message 51 of 73
Tutor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

I have disabled smart switch and MANY other troubleshooting guidelines. Still doesn't work
Message 52 of 73
ACE - Professor

Re: Galaxy S5 WiFi keeps dropping and reconnecting


@schwenc wrote:
I have disabled smart switch and MANY other troubleshooting guidelines. Still doesn't work

Have you wiped the cache partition? 

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Message 53 of 73
Contributor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

I am now in month two of this nightmare. I can use my phone for maybe 2 weeks and then I am exceeding my data plan all because my phone will not stay connected for more than 10 seconds at home.

 

Wi-Fi signal is strong...I have 2 smart TV's, an HP Laptop, MacBook Air and an iPhone 6S ALL of which do not have this connectivety issue. I went to the AT&T store and my phone connected and stayed connected which embarassed the heck out of me making me seem insane! Called Netgear which was useless AND my internet provider and no one can help. Soon as I get home the same issue persists.

 

I have unchecked the Smart Network box, turned off the phone, forgot the Wi-Fi connection for my home, cleared the cache and nothing...even when I have had my Wi-Fi turned off somehow it will turn on and I will start to receive updates from my Apps that I do not want because I have almost run out of data...I had to pay an overage charge already for last month!

 

This is seriously making me want to be on team iPhone but guess what? I am one month over my year warranty and I would have to pay out of pocket to get a new device...so I basically have nothing, no picture texts, no web surfing, no Apps...until my data refreshes on the 3rd...

 

Pathetic...   

Message 54 of 73
ACE - Professor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

If none of the other devices in your home are having WiFi connectivity issues, then the problem is not with your router nor is it with your ISP. 

 

Other than the embarrassing situation at the AT&T store, where your phone stubbornly remained connected, have you connected to other WiFi networks?  If not, I suggest you give that a try and see what sort of results you get.  If you experience the same connectivity issues on other networks, then the problem must lie with your phone.    

 

 

 

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Message 55 of 73
Contributor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

It's definitely the phone. The problem is, not one person cares that WiFi is useless on this phone unless it's plugged in. Just runs the battery down. No more Samsung for me.
Message 56 of 73
ACE - Professor

Re: Galaxy S5 WiFi keeps dropping and reconnecting


@dsharp62 wrote:
It's definitely the phone. The problem is, not one person cares that WiFi is useless on this phone unless it's plugged in. Just runs the battery down. No more Samsung for me.

Not all S5 phones have this problem.  Unfortunately, it's a major problem for those who do experience this issue. 

 

 

 

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Message 57 of 73
Contributor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

I've switched off or unticked the 'Smart switch' but it's still dropping out every 10 seconds. Very frustrating. My husband has an IPhone S6 and never has any problems. ..so this is a definite Samsung problem.
Message 58 of 73
ACE - Professor

Re: Galaxy S5 WiFi keeps dropping and reconnecting


@Marcelle wrote:
I've switched off or unticked the 'Smart switch' but it's still dropping out every 10 seconds. Very frustrating. My husband has an IPhone S6 and never has any problems. ..so this is a definite Samsung problem.

That's very frustrating I'm sure.  Although my S5 scans incessantly, I haven't had issues with it actually dropping the connection since the OS was updated to version 5.1.1.

 

Which version of Android is installed on your S5? 

 

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 59 of 73
Tutor

Re: Galaxy S5 WiFi keeps dropping and reconnecting

Try turning off network notification.   I have it and smart switch turned off and have had no problems for over a year.
Message 60 of 73
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