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I have a Galaxy S4, which I got with KitKat 4.4.4 installed. I've never unlocked or rooted the phone:
When checking for an update OTA, It says my software is up to date:
And Samsung Kies 3 says my firmware is the latest:
What's going on? How can I update to Lollipop?
Thanks for any help.
Go to Solution.
If your phone refuses to update the best thing to do is try to visit a BestBuy / Samsung Experience center and have them flash it for you.
Thanks, didn't know that Samsung had a place in Best Buy. Just did that, and it worked.
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