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Galaxy S4 - No Update to Lollipop found

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Galaxy S4 - No Update to Lollipop found

I have a Galaxy S4, which I got with KitKat 4.4.4 installed. I've never unlocked or rooted the phone:

 http://i.imgur.com/5G1xX5P.png

 

When checking for an update OTA, It says my software is up to date:

 http://i.imgur.com/CD2da57.png

 

And Samsung Kies 3 says my firmware is the latest:

 http://i.imgur.com/lbXIpiZ.png

 

What's going on? How can I update to Lollipop?

 

Thanks for any help.

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Accepted by Liltwix
‎09-30-2015 1:39 AM

Re: Galaxy S4 - No Update to Lollipop found

If your phone refuses to update the best thing to do is try to visit a BestBuy / Samsung Experience center and have them flash it for you.

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Re: Galaxy S4 - No Update to Lollipop found

Thanks, didn't know that Samsung had a place in Best Buy. Just did that, and it worked.

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