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Galaxy Note 9 Updates

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Galaxy Note 9 Updates

I just got the software update for my Samsung note 9.. I hate it!!!! It removed the option on the Close All app button to use multi window.. I use that feature everyday..the multi screen in not even a option in settings either..how do I remove the update??..my wholle phone seemed took change..i want the old way back

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Message 1 of 14
ACE - Expert
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Accepted by Moderator (Moderator)
Accepted by ATTCommunityTeam
‎02-22-2019 10:01 AM

Re: Galaxy Note 9 Updates

You dont!!!  Welcome to Samsung one ui and Android pie.   This is how Samsung is making all phones look going forward.  It is what it is.

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Message 2 of 14
Teacher

Re: Galaxy Note 9 Updates

I want PIE and can't seem to get it?  Am I being punished since I have the 512GB model?  My step-nephew got Pie over a month ago?  I check every day and it keeps saying "you are up-to-date"  Even my Security updates are behind.  I gave my wife my Note 8 and it got a security update a few days ago while my Note 9 is still stuck in October 2018?

Message 3 of 14
Contributor

Re: Galaxy Note 9 Updates

Same here. Same phone no update yet either  

Message 4 of 14
Tutor

Re: Galaxy Note 9 Updates

@Hodges13 You can actually still use multi-window. There's a Samsung app called Good Lock that lets you add more functions. Multi-window is one of them

 

http://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.goodlock

 

Screenshot_20190317-154439_Good Lock.jpg
Message 5 of 14
Teacher

Re: Galaxy Note 9 Updates

I have been going round-and-round with this issue (my Note 9 512 hasn't had a security update since October 2018).  I have contacted AT&T numerous times and gotten different answers every time.  Also had one AT&T rep tell me to contact BestBuy/Samsung Experience rep who said they couldn't help me.   One AT&T support person pushed me to Samsung who then put in a ticket with the iFixIt??? local office, which was also a waste of time - they too could not help me (they said while they could do a factory reset, it would still go back to what is on there, 8.1.0).  I got sooo fed up with bad/misleading/wrong info/lies (one rep said she "pushed" the update to me, which did not happen and I later found out from another AT&T rep that they can't do that!) that after contacting AT&T again for the 4th time, I left a nasty/low rating on their survey, which I was surprised someone was actually reading and they called me to discuss it.  They too tried the usual suggestions and when I told them I have 40-years of computing experience/not the usual yokel who buys expensive phones and then can't figure out how to turn on DND so it won't ring in church), they pushed me to an AT&T/Samsung "expert".  She too ran me through the usual stuff (power off/on, make sure it is charging and on WiFi, clear the cache) with the same non-results.  Then she did some further digging (after all of the lies/misinformation I am not sure I trust anyone at AT&T anymore) and said she found a document dated April 4th saying AT&T/Samsung has suspended the Pie rollout due to lots of complaints/issues with it (my nephew-inlaw got Pie on his Note 9 2-months ago and has been complaining about bad battery life since the update).

Message 6 of 14
ACE - Expert

Re: Galaxy Note 9 Updates


@zforray wrote:

I have been going round-and-round with this issue (my Note 9 512 hasn't had a security update since October 2018).  I have contacted AT&T numerous times and gotten different answers every time.  Also had one AT&T rep tell me to contact BestBuy/Samsung Experience rep who said they couldn't help me.   One AT&T support person pushed me to Samsung who then put in a ticket with the iFixIt??? local office, which was also a waste of time - they too could not help me (they said while they could do a factory reset, it would still go back to what is on there, 8.1.0).  I got sooo fed up with bad/misleading/wrong info/lies (one rep said she "pushed" the update to me, which did not happen and I later found out from another AT&T rep that they can't do that!) that after contacting AT&T again for the 4th time, I left a nasty/low rating on their survey, which I was surprised someone was actually reading and they called me to discuss it.  They too tried the usual suggestions and when I told them I have 40-years of computing experience/not the usual yokel who buys expensive phones and then can't figure out how to turn on DND so it won't ring in church), they pushed me to an AT&T/Samsung "expert".  She too ran me through the usual stuff (power off/on, make sure it is charging and on WiFi, clear the cache) with the same non-results.  Then she did some further digging (after all of the lies/misinformation I am not sure I trust anyone at AT&T anymore) and said she found a document dated April 4th saying AT&T/Samsung has suspended the Pie rollout due to lots of complaints/issues with it (my nephew-inlaw got Pie on his Note 9 2-months ago and has been complaining about bad battery life since the update).


You have a problem with something in your IMEI if you have not gotten updates since Oct.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 14
Teacher

Re: Galaxy Note 9 Updates

I thought about the IMEI and at least two AT&T reps confirmed the number was correct and working. 

Message 8 of 14
Contributor

Re: Galaxy Note 9 Updates

Same here,  have called support twice and was told that in next 24 hours phone should pick it up the update.... still nothing.  Reboots several times, doesn't see the update to 9.0 PIE

Message 9 of 14
Teacher

Re: Galaxy Note 9 Updates

Another similar thread/discussion told me about known problems with some early Note 9's not getting fixes/updates and the only solution is to either get it replaced under warranty or go to a UBreakiFixit place (Samsung's authorized repair service provider).  The local "ifixit" place is a 30-minute drive from my home and in 30-minutes they upgraded my Note 9 512GB to Pie and the March 1 security patches without any loss of data/configuration (although I made sure I had a backup of everything - twice) - YMMV.

Message 10 of 14
Highlighted
Contributor

Re: Galaxy Note 9 Updates

I contacted Samsung to do a manual update to my Note 9. Reply is that ATT
is releasing 9.0 PIE update for Note 9 devices in late April. Info seems
conflicting between ATT and Samsung. Lacking support from both is more
like it. Customer let down seems to be the norm.
Message 11 of 14
ACE - Expert

Re: Galaxy Note 9 Updates


@TJW961 wrote:
I contacted Samsung to do a manual update to my Note 9. Reply is that ATT
is releasing 9.0 PIE update for Note 9 devices in late April. Info seems
conflicting between ATT and Samsung. Lacking support from both is more
like it. Customer let down seems to be the norm.

Find a location like @zforray said and they can flash the update for you free of charge.  The Note 9 got pie long ago.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 14
Teacher

Re: Galaxy Note 9 Updates

While AT&T is managing/throttling the PIE upgrades, my issue was that I wasn't getting *ANY* updates and was still stuck on the October 2018 Android Security updates, which is indicative of a deeper problem - not just queued waiting for PIE. My Note 8, which I gave my wife to use as a media-consumption-device - not to make phone calls/no SIM (she likes her clamshell phone), was getting the regular security patches and also got PIE before me - another indicator something was wrong with my Note 9.

 

As I understand it from the UBreakiFixit folks, since the device is still under warranty, you can just call to schedule an appointment with them directly. No need to go through Samsung. Eventhough AT&T/Samsung were the ones who pointed me to the iFixit folks and supposedly gave me a repair ticket number, the iFixit folks couldn't find it and said they didn't need it!

 

 

Message 13 of 14
ACE - Expert

Re: Galaxy Note 9 Updates


@zforray wrote:

While AT&T is managing/throttling the PIE upgrades, my issue was that I wasn't getting *ANY* updates and was still stuck on the October 2018 Android Security updates, which is indicative of a deeper problem - not just queued waiting for PIE. My Note 8, which I gave my wife to use as a media-consumption-device - not to make phone calls/no SIM (she likes her clamshell phone), was getting the regular security patches and also got PIE before me - another indicator something was wrong with my Note 9.

 

As I understand it from the UBreakiFixit folks, since the device is still under warranty, you can just call to schedule an appointment with them directly. No need to go through Samsung. Eventhough AT&T/Samsung were the ones who pointed me to the iFixit folks and supposedly gave me a repair ticket number, the iFixit folks couldn't find it and said they didn't need it!

 

 


yeah ifixit is the new repair company for Samsung in the US

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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