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Galaxy Note 4 N910A update


Galaxy Note 4 N910A update

Good morning ,


I have been trying to update the software on my Note 4 N910A from 5.1.1 to Marshmallow since a lot of my basic apps have stopped working as the support for Android 5 is no longer done. When I go to about device and hit software update, I am not being redirected to the Marshmallow update. I would appreciate your help in this regard.

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Accepted by Administrator (Administrator)
Accepted by davidbk
‎03-19-2019 1:36 PM

Re: Galaxy Note 4 N910A update

Hi, @Prothean12,


We'd love to help with this. You need to force the update on your device as it's gone so long without an update. To do this, you'll need to go to a Samsung Experience Shop in Best Buy if there's one near you.


Have a great week!


James, AT&T Community Specialist

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Message 2 of 4

Re: Galaxy Note 4 N910A update

Software update 

Message 3 of 4

Re: Galaxy Note 4 N910A update

Is there any way to update my Android version manually? I also have the AT&T galaxy note 4 (N910A) that I bought in 2014. It still has Android 5.0.1. My problem is that I don't have an AT&T SIM card so checking for updates does not find anything. Can I manually download the new update and install it on my phone?

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