09-06-2014 11:56 PM
So, my friend and I both have Samsung Galaxy S4s on AT&T, we're not on the same plan, and for the past week or so, our phones will keep repeating sending the past messages that we sent. Just now I literally got the same SINGLE EMOJI sent to me 8 times in a row in perfect 2 minute intervals. He says he doesn't see it, but that sometimes my phone will do the same thing to him. It'll normally stop at like 3 or 4, but sometimes it just keeps going and it's so infuriating. lol. I'm just wondering if there's a reason this is happening? I heard sometimes it's related to shake activated apps like Flashlight so I uninstalled that but it actually happened worse after I did that. Any help is greatly appreciated.
06-07-2016 10:50 AM
07-11-2016 4:24 PM
07-21-2016 12:19 PM
Hello there @ehynnie!
My apologies for all the duplicate messages you’ve been receiving. Indeed, it doesn’t take very long for this issue to become frustrating, if it continues unabated.
We’ve been investigating this matter for quite some time now, and are looking to collect as many examples as possible for an in-depth case.
If you don’t mind, I would appreciate it if you could message us privately. Please include your name, a good contact number, and some mention of the duplicate text messages.
We would like the opportunity to ask you a few simple questions. This will allow us to collect the information we need to isolate the precise cause of these erroneous duplicate messages.
Thank you for your time, with your help, we will have this matter resolved ASAP!
Enjoy your day!
Sam, Community Specialist
AT&T Customer Care
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07-27-2016 1:03 PM
This has been happening to me lately too. Why? I turned of the sync and cloud backup and we will see if it helps.
08-20-2016 6:25 PM
My boss sent out a group text on 8-17-16. I think she might have an iPhone, and I have a LG Expressions phone (not a smart phone). She is also with AT&T. I have been getting that same text about every 4 hours. I have called AT&T customer service about 7 times, and went to get a new sim card. I turned off the phone, and took the battery out for about 5 hours. We reset my phone back to factory, etc. I'm still receiving the text every 4 hours. It's has got very annoying. I'm on a pay-per-text plan, so it's even more annoying!!! PLEASE AT&T fix these problem!!
09-08-2016 7:26 AM
Hi - yes, I too am an AT&T user - Huawei Honor 5x.
Have been on AT&T for 2 years, with no problem until last night - 3 different friends were getting blasted with 10 or more repeats of my message. Myself, I'm not experiencing the "broken record" syndrome, only recipients of my texts.
I was on Wi-Fi at the time. Could this have something to do with it?
Thanks for investigating.
Jerry in Charlotte
11-01-2016 11:09 PM
Also having this problem! I have an iPhone 6s Plus. It's not all massesges - just 1 video from my sister in law and a series of photos from my dad. Other messages since then are transmitting fine. aT&t is making me very upset. I've now talked to CSS three times.
First on monday night - took me thru a reset and said she would call me back. She never did. So unprofessional.
Monday morning spoke with another gal. She was actually nice but I was in meetings all day so when the repeat messages started coming in again, I didn't reach back out to her before her shift ended. But her efforts also did not resolve the issue.
Called third time Tuesday night and did another reset - they keep making me do the same GD thing - network reset. She said she'd monitor and told me to reach out if I got the messages again. I did - 5x to her test phone (and well before her shift ended) and guess who didn't call me back?? I've since gotten the message 15 times tonight. I don't have unlimited messaging. FML and FU at&t
11-07-2016 2:42 PM
11-08-2016 3:43 PM
OK, I have cleared cache's and done soft boots. I have also done a force stop on a few applications including Drive Mode and Drive. I think the Force Stop has significantly slowed things down but I am still getting the repeated texts from the original members of the thread.
I am tempted to do a force stop on the Google Hangouts App next.... Hangouts is an app that manages SMS and MMS apps in the Android world.
I am eventually going to end up at the ATT store for help... GP
11-09-2016 2:42 PM
This really sucks! I did a force stop with Google Hangouts APP and still having an issue...
Going to the ATT store tonight to see if I can get some help...
How do I escalate if they are of no assistance? GP
11-17-2016 7:58 PM
I have repeating MMS messages that originated from an Android phone. The problem must be in the network to my phone because the sending phone has no record of the activity. I know because it is my son's phone. My phone cannot display MMS messages but I can read them on a web browser. ATT customer support is clueless about resolving this problem but I will try again and direct them to their own forum... this is an ATT problem...
12-28-2016 8:05 AM
Having the same issue. I have a galaxy s7 on AT&T and everything was fine until we made some changes to our account. For a few days I couldn't receive text messages because they accidentally removed text messages from our account then when they added it back, I received a couple of days worth of messages all at once. That was fine, except now I receive the same messages on a loop all day long. All the messages I "missed" from those couple of days keep coming. Tried a soft reset and clearing the message cache but it hasn't stopped. Someone please help as this is getting very annoying. My wife is having the same issue with her phone. She has a galaxy s6.
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