Community Support
•
15.2K Messages
Device Software Update: Samsung Galaxy S7 edge (SM-G935A)
Greetings Community!
Summary Description:
- Effective 7/27/2016, AT&T released a software update for the Samsung Galaxy S7 edge(SM-G935A).
- This update will be made available to customers to download via firmware over the air (FOTA).
- A Wi-Fi connection is required.
Device Update Enhancements:
- Setup and Transfer
- Wi-Fi Calling
- IPME
- AMBS Phase 3
Keep reading below for information on how to update your device!
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
•
15.2K Messages
8 years ago
Software Download/Update Instructions:
User Initiated Software Update (Self-discovery via Settings Menu):
1. From the home screen, pull down notification shade and select “Settings“
2. Under “System” category select “About device” icon
3. Select Software update
4. Select Check for updates
5. Tap OK
6. Select Continue or remind me later
7. Tap Continue
8. Tap “Done”
Device Initiated Software Update: Upon receipt of the Software Update notification, the user should select OK and follow the simple steps to download and install the new software. Installation can be postponed up to three times in four hour intervals for up to 12 hours
1. Notification - AT&T software update
2. Tap Continue or Postpone – users can postpone up to three times in four hour intervals for up to 12 hours.
3. Status Message: Software update… Processing… The download for the software update will begin in a moment. The software download may take several minutes
4. Status Message: Downloading…
5. Tap Continue
6. The device will automatically restart once the new software has successfully installed.
7. Status Message: Update Complete: The software has been successfully installed. Your device is now ready to use
8. Tap Done
New Software Specifications:
Software Version Verification:
Kevin, AT&T Community Specialist
0
0
kenCalex
Voyager
•
2 Messages
8 years ago
My S7 edge will not update. Still on the June update, manually checking for the update says "Current software is up to date". Phone is not unlocked.
0
0
RhodesMan
ACE - Guru
•
987 Messages
8 years ago
Same here. I was told that although the update was announced today with instructions above how to manually do the update, there is another large campaign finishing up and the new build (PG1) will be available as soon as it is complete.
I don't know if this means still tonight or sometime tomorrow.
Either way, you will receive it via OTA when they push it out.
0
0
jetta07304
Tutor
•
8 Messages
8 years ago
Hello,
I was able to download the Software Upgrade successfully. But after following the steps on how to activate the Wifi Calling on my Samsung s7 Edge. The process fails out after hiting "CONTINUE" after reading the DISCLAMER. I checked the cover map for my area and I am in an HD area. And the HD option is turned on in my phone.
Any suggestions on what I can do to fix this issue?!
0
0
RhodesMan
ACE - Guru
•
987 Messages
8 years ago
Great that you managed to to do the download.
Mine still says up to date as of a few minutes ago.
Sorry to hear about your difficulty getting it to install. I suppose you have tried the obvious reboot?
Will report back here as soon as I get it loaded on my phone.
0
0
kenCalex
Voyager
•
2 Messages
8 years ago
Same here. I want my Wi-Fi calling!
0
0
Cobyc321
Contributor
•
3 Messages
8 years ago
0
0
Keweuw
Contributor
•
2 Messages
8 years ago
0
0
KandiRN
Contributor
•
1 Message
8 years ago
I was able to do the update and ever since then I keep getting a pop up message "Unfortunately, IMS Service has stopped" and when I click OK it will pop up again about 5 seconds later. Any way to go back to the previous software version or fix this error??
0
0
frufru2012
Contributor
•
1 Message
8 years ago
0
0