07-27-2016 8:47 AM
Device Update Enhancements:
Keep reading below for information on how to update your device!
AT&T Customer Care
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07-27-2016 8:47 AM
Software Download/Update Instructions:
User Initiated Software Update (Self-discovery via Settings Menu):
1. From the home screen, pull down notification shade and select “Settings“
2. Under “System” category select “About device” icon
3. Select Software update
4. Select Check for updates
5. Tap OK
6. Select Continue or remind me later
7. Tap Continue
8. Tap “Done”
Device Initiated Software Update: Upon receipt of the Software Update notification, the user should select OK and follow the simple steps to download and install the new software. Installation can be postponed up to three times in four hour intervals for up to 12 hours
1. Notification - AT&T software update
2. Tap Continue or Postpone – users can postpone up to three times in four hour intervals for up to 12 hours.
3. Status Message: Software update… Processing… The download for the software update will begin in a moment. The software download may take several minutes
4. Status Message: Downloading…
5. Tap Continue
6. The device will automatically restart once the new software has successfully installed.
7. Status Message: Update Complete: The software has been successfully installed. Your device is now ready to use
8. Tap Done
New Software Specifications:
Software Version Verification:
Kevin, AT&T Community Specialist
07-27-2016 6:50 PM
My S7 edge will not update. Still on the June update, manually checking for the update says "Current software is up to date". Phone is not unlocked.
07-27-2016 9:05 PM
Same here. I was told that although the update was announced today with instructions above how to manually do the update, there is another large campaign finishing up and the new build (PG1) will be available as soon as it is complete.
I don't know if this means still tonight or sometime tomorrow.
Either way, you will receive it via OTA when they push it out.
07-28-2016 6:09 AM
I was able to download the Software Upgrade successfully. But after following the steps on how to activate the Wifi Calling on my Samsung s7 Edge. The process fails out after hiting "CONTINUE" after reading the DISCLAMER. I checked the cover map for my area and I am in an HD area. And the HD option is turned on in my phone.
Any suggestions on what I can do to fix this issue?!
07-28-2016 1:20 PM
Great that you managed to to do the download.
Mine still says up to date as of a few minutes ago.
Sorry to hear about your difficulty getting it to install. I suppose you have tried the obvious reboot?
Will report back here as soon as I get it loaded on my phone.
08-01-2016 6:05 AM
08-01-2016 7:17 AM
I was able to do the update and ever since then I keep getting a pop up message "Unfortunately, IMS Service has stopped" and when I click OK it will pop up again about 5 seconds later. Any way to go back to the previous software version or fix this error??
- edited 08-01-2016 3:01 PM
08-02-2016 9:26 AM
I have done all suggestions and device still says I am up to date. Funny, I am still on Feb. 2016 security update. Paid outright for my s7 edge when I preordered from AT&T so is that why I get no updates?
08-02-2016 7:13 PM
Excuse me ATTMobilityCare but you are full of something. Already have done all the above so many times i have lost count. Even reset my phone to factory a couple times. Still says I am up to date with a Feb. 2016 security patch. Can't even get Mar. 2016. So why keep posting the above directions when you know very well it won't work for most people. Love android and Samsung but not loving AT&T at all these days. Maybe it is time for a new carrier and since I don't have a contract, you have no choice but to unlock my phone.
08-12-2016 8:15 AM
08-13-2016 9:59 AM