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Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

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Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Greetings Community!

 

Summary Description:

  • Effective 7/27/2016, AT&T released a software update for the Samsung Galaxy S7 edge(SM-G935A).
  • This update will be made available to customers to download via firmware over the air (FOTA). 
  • A Wi-Fi connection is required.

 

Device Update Enhancements:

  • Setup and Transfer
  • Wi-Fi Calling
  • IPME
  • AMBS Phase 3

 

 

Keep reading below for information on how to update your device!

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 23
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTMobilityCare
‎07-27-2016 8:47 AM

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Software Download/Update Instructions:

 

User Initiated Software Update (Self-discovery via Settings Menu):

 

1. From the home screen, pull down notification shade and select “Settings“

2. Under “System” category select “About device” icon

3. Select Software update

4. Select Check for updates

  • Software update process will not delete any personal data on your phone. Check the AT&T server for new software update?

5. Tap OK

  • Status Message: Checking for update: Processing…The download for the software update will begin in a moment. The software download may take several minutes
  • Status Message: Downloading…
  • Software Update– A software update is available for your device that requires Wi-Fi connectivity for download progress to begin. Connect to a Wi-Fi network?  For a list of free Wi-Fi networks click here AT&T Wi-Fi Hot Spots.

6. Select Continue or remind me later

  • A new software update from AT&T is available for our device. This download will occur over Wi-Fi.  Please make sure that you stay within the Wi-Fi coverage area while the download takes place.  This could take several minutes.

7. Tap Continue 

  • Status Message: Downloading software update, Please do not leave Wi-Fi coverage area
  • A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device.  All service (including emergency calls) will be suspended during the install
  • The device will automatically restart once the new software has successfully installed
  • Status Message: Update Complete. The software has been successfully installed. Your device is now ready to use

8. Tap “Done”

 

 

Device Initiated Software Update: Upon receipt of the Software Update notification, the user should select OK and follow the simple steps to download and install the new software.  Installation can be postponed up to three times in four hour intervals for up to 12 hours

 

1. Notification - AT&T software update

  • Message reads – A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install.

2. Tap Continue or Postpone – users can postpone up to three times in four hour intervals for up to 12 hours.

  • Tap Continue….
    • The device will start downloading the software update
    • The device will automatically restart once the new software has successfully downloaded.

3. Status Message: Software update… Processing… The download for the software update will begin in a moment. The software download may take several minutes

4. Status Message: Downloading…

5. Tap Continue

6. The device will automatically restart once the new software has successfully installed.

7. Status Message: Update Complete: The software has been successfully installed. Your device is now ready to use

8. Tap Done

 

New Software Specifications:

  • Software Version: MMB29M, Android 6.0.1
  • Baseband Version: G935AUCU2APG1
  • Kernel Version: 3. 3.18.20-8575098
  • Build#: Build Number : MMB29M.G935AUCU2APG1
  • File Size: 579MB from PE1 and 555 MB from PF2

 

Software Version Verification:

  • From Home Screen, select Apps or pull down the notification shade
  • Select Settings>System> About device
  • If the build number matches new specifications the device has the latest firmware.

 

 

Kevin, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 23
Voyager

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

My S7 edge will not update. Still on the June update, manually checking for the update says "Current software is up to date". Phone is not unlocked.

Message 3 of 23
ACE - Guru

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Same here. I was told that although the update was announced today with instructions above how to manually do the update, there is another large campaign finishing up and the new build (PG1) will be available as soon as it is complete.

 

I don't know if this means still tonight or sometime tomorrow.

Either way, you will receive it via OTA when they push it out.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 23

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Hello,

 

I was able to download the Software Upgrade successfully. But after following the steps on how to activate the Wifi Calling on my Samsung s7 Edge. The process fails out after hiting "CONTINUE" after reading the DISCLAMER. I checked the cover map for my area and I am in an HD area. And the HD option is turned on in my phone.

 

Any suggestions on what I can do to fix this issue?!

Message 5 of 23
ACE - Guru

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Great that you managed to to do the download.

Mine still says up to date as of a few minutes ago.

 

Sorry to hear about your difficulty getting it to install. I suppose you have tried the obvious reboot?

 

Will report back here as soon as I get it loaded on my phone.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 23
Voyager

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Same here. I want my Wi-Fi calling!

Message 7 of 23
Contributor

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Update slowed down my SMS any fixes or is this an known issue
Message 8 of 23
Contributor

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

My galaxy S7 edge still hasn't received the update (I check every 24hrs and it tells me it's up to date). My husband has the same phone but his got the update the day it went live. Any insight as to why?
Message 9 of 23
Contributor

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

I was able to do the update and ever since then I keep getting a pop up message "Unfortunately, IMS Service has stopped" and when I click OK it will pop up again about 5 seconds later. Any way to go back to the previous software version or fix this error??

Message 10 of 23
Contributor

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

I did the update on my S7 edge, now my phone has so many issues. I'm not getting any notification sounds that I have a text message. I have tried everything. Anyone know what's up?
Message 11 of 23
Contributor

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

I have done all suggestions and device still says I am up to date. Funny, I am still on Feb. 2016 security update. Paid outright for my s7 edge when I preordered from AT&T so is that why I get no updates?

Message 12 of 23
Contributor

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

Excuse me ATTMobilityCare but you are full of something. Already have done all the above so many times i have lost count. Even reset my phone to factory a couple times. Still says I am up to date with a Feb. 2016 security patch. Can't even get Mar. 2016. So why keep posting the above directions when you know very well it won't work for most people. Love android and Samsung but   not loving AT&T at all these days. Maybe it is time for a new carrier and since I don't have a contract, you have no choice but to unlock my phone.

Message 13 of 23
Contributor

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

I've had my S7 edge since April with zero issues. After this update my battery performance is terrible. I went from charging only at bed time to charging 2-3 times a day. I also have intermittent problems where my send button in messages only works if I touch the leftmost side of it. Some days it will function normally but it mostly doesn't. My 4G LTE signal is also not as strong as it used to be. And my overall speed and performance is reduced. I've taken the phone to Samsung counter inside Best Buy and they said the phone couldn't be reflashed because something in my phone didn't match. I don't remember what he said to be honest. I've called AT&T there are no Device Support Centers in all of New England! Closest one is 4 hours away in NY and ironically enough the same thing goes with Samsung support Center. My only option is to mail my phone to samsung for a reflash. If you want to reflash the phone yourself, it voids the warranty. So If I don't want to be without a phone for a week, I must just live with this poor excuse of an update until the next one comes out and hope that is resolved my issues.
Message 14 of 23
Contributor

Re: Device Software Update: Samsung Galaxy S7 edge (SM-G935A)

The software update is garbage.. Since downloading it my phone has been acting strange. Pressing the volume buttons clearly shows the volume is being changed, but there is no sound. Making calls you can see that the call is connected, but you can't hear anything on the other end. Receiving calls at times is null in void.. The party says they called three times, but again there's no sound. It appears that the phone goes on silent by itself.
Message 15 of 23
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