Community Support
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15.2K Messages
Device Software Update: Samsung Galaxy S7 edge (SM-G935A) Android Nougat
Hello Community!
I'm pleased to also announce that Android Nougat for the AT&T Samsung Galaxy S7 edge has been released today (2/17/16)!
Have you been looking forward to this update? Are you ready to experience the newest iteration of Android? Sound off in the thread below.
For more information and installation instructions, please keep reading.
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Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
7 years ago
Summary:
Device Update/Enhancements:
New Software Specifications Details:
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mohan_maturi
Contributor
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3 Messages
7 years ago
Hi,
I just recieved an Update for my Galaxy S7 Edge and when im tryiing to install it i ended up with an error saying: "Software Update has been interrupted".
During this update:
1) I was connected to internet.
2) My phone has enough battery.
3) My phone has more than 10GB available system storage.
So, i guess it's due to some technical issue. So, please suggest me with the possible alternatives inorder to get this update.
Thank You
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TwoTabs
Teacher
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14 Messages
7 years ago
Are you sure your knox hasn't been tripped? Check that first. If it hasn't been tripped then you need to take your phone to Best Buy and have them reflash your Rom. I had the same problem with mine and they fixed it by reflashing the rom on it
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mohan_maturi
Contributor
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3 Messages
7 years ago
Hi, thanks for the reply. Can you please tell me how to check wheather my Knox was tripped or not?
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TwoTabs
Teacher
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14 Messages
7 years ago
Boot into Galaxy S7 Download Mode in Easy Steps. Power Off your Phone Galaxy S7: Press and hold “Volume Down + Home + Power” button together for a few seconds and once you see a warning screen on the device, release ALL buttons. Press Volume UP to accept the Warning and boot into Download Mode.
at the top of your screen it will show knox warranty void. if it shows anything other then 0x0 then your warranty is tripped
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mohan_maturi
Contributor
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3 Messages
7 years ago
Thanks for the info. As per your instructions i Boot into Galaxy S7 Download Mode and thankfully i see only 0x0-knox warranty void and so my knox is not tripped. Know what can i do...
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TwoTabs
Teacher
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14 Messages
7 years ago
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Jamie1
Tutor
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6 Messages
7 years ago
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stewlevine
Mentor
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6 Messages
7 years ago
It doesn't work for me either. Tried factory reset, cache wipe, removed SD card. Every time, fails at 31% in recovery mode.
Of course, my local Best Buy's Samsung people were gone for the night and the tech support guy from AT&T was stumped. Way to go AT&T and Samsung.
We'll see tomorrow at Best Buy whether they can fix it. Otherwise I can't wait for the warranty discussion at the AT&T store. This shouldn't be this hard.
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TwoTabs
Teacher
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14 Messages
7 years ago
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