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Cannot send group text message, Galaxy S7

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Cannot send group text message, Galaxy S7

Ever since this new addition of Advanced Messaging, I've been unable to reply to one of my ongoing group texts. I mainly get an error stating that it's unable to send the message and gives me the option to resend, edit or delete. Sometimes I get a spinning wheel, but mostly it's the former. I've gone through and deleted the message app cache and data, and that works temporarily to quickly get out a message, but in the end, it goes right back to giving me a problem. I get the Advanced Message into window and then past that I get a notification pointing to the group chat I'm having a problem with and says "this group is advanced message capable." And that's it. After that shows up, I'm no longer able to message there anymore.

 

I'm not really sure what to do at this point I've been searching the internet for hours. 

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Message 1 of 58
Administrator

Re: Cannot send group text message, Galaxy S7

Let's look into that for you, @SamsungBrettS7!

 

To get started, are ordinary, individual text messages delivering to recipients okay?

 

Looking forward to your reply.

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 58

Re: Cannot send group text message, Galaxy S7

Yes, I can send individual texts just fine. Even to the people who are included within the group text I'm trying to reply to.

 

Something new to add, I received a text within the group text last night. So, that's working. I just can't reply or send anything within the group text. Figured I'd update on the new development.

Message 3 of 58
Administrator

Re: Cannot send group text message, Galaxy S7

Thanks for the clarification, @SamsungBrettS7!

 

Should your experience persist, please follow these instructions to try resetting your device's network settings or various device resets. Make sure to sign in to your MyAT&T account for a more personalized experience.

 

We hope this info helps.


Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 58

Re: Cannot send group text message, Galaxy S7

The link you provided doesn't actually show me how to do what you're suggesting I do. I tried to follow the instructions anyway from the device support by answering questions, but it still didn't fix my problem. It tried to direct me back to the community or back to the beginning of the device management, where I started.

Message 5 of 58
Administrator

Re: Cannot send group text message, Galaxy S7

Hi @SamsungBrettS7

 

I've looked into the matter for you. We are currently in the process of updating Advanced Messaging, so some devices running older software are having issues with the feature. Make sure your device software and carrier settings are up to date and that should sort the issue out. Hope this helps!

 

Darais, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 58

Re: Cannot send group text message, Galaxy S7

Ok, so I waited to get home so I could have wifi to install the update. I ran it and let it go through everything. After completed, I went back to that group text to see if I could send anything. I saw that I was getting in a bunch of messages from that group while my phone was down, updating. However, when I tried to send a message into the conversation, I received the same error message that I was getting before I did the update. 

Message 7 of 58
Administrator

Re: Cannot send group text message, Galaxy S7

Hi @SamsungBrettS7

 

Try starting a new group text thread and see if the issue persists. If so, we can escalate from there.

 

Darais, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 58

Re: Cannot send group text message, Galaxy S7

I really was trying to avoid that so I wouldn't have to delete all of the information within the thread. Whenever I tried to start a new message, and add the people I wanted to talk to, it would just throw me back into the old conversation. I've gone ahead and deleted the whole thing now though and started a brand new group text. It seems to be working just fine now.

Message 9 of 58
Administrator

Re: Cannot send group text message, Galaxy S7

Hi @SamsungBrettS7

 

We're glad to hear it worked for you! Please let us know if there's anything else we can look into for you.

 

Darais, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 58

Re: Cannot send group text message, Galaxy S7

This is EXACTLY the problem I've been having lately!!

Message 11 of 58

Re: Cannot send group text message, Galaxy S7

This is EXACTLY the problem I've been having for the past few weeks!! O_O

Message 12 of 58

Re: Cannot send group text message, Galaxy S7

There are messages in the grouping that I can't lose and you want me to delete it and start a new message thread to the group?  That is the dumbest thing I've read on here.  Why would you update something and then make us lose important information?

Message 13 of 58
Tutor

Re: Cannot send group text message, Galaxy S7

This happened to a group text of mine also.  I had to delete the 2 yr thread that I had with them and start over. I noticed that prior to not being able to send messages, there was a group icon that appeared on the "conversations" page.  This icon is not attached to any other group conversation that I have. I found that I was able to send photos, but not text. And then I "left" the conversation and was told that I had to be invited again to join in on the conversation.  How the heck does one get invited back into a conversation?  

 

I find this option of deleting the thread and starting over unacceptable and there must be a different way to continue.  Unfortunately, the group icon appeared on another random group conversation that I have (not all of them), and I do NOT want to delete.  There MUST be a fix! 

Message 14 of 58
ACE - Master

Re: Cannot send group text message, Galaxy S7

@enieder To begin with, if you have critical conversations, there are apps, such as "SMS Backup and Restore" (now by SyncTech, they were bought again), which can back up ALL your conversations, or at least it has always backed up all my SMS/MMS threads.

 

To get "re-invited" into the group conversation, you just need someone to send a text, to the same group, even a simple: "test-to-re-invite-so-and-so" message will do.

 

I suspect you're going in/out of Advanced Messaging (the messaging proprietary solution that ATT has for Samsung devices, exclusively).  This can cause problems, particularly with group message threads, because they are handled differently, depending on which interface is used.

Do you know if this has been enabled/disabled, recently?

 

 

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 58
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