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Can't upgrade Samsung Galaxy S4 to Lollipop

Anonymous
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Can't upgrade Samsung Galaxy S4 to Lollipop

I have tried to update my phone twice.  It downloads the 900+ MEG.  Then when it tried to apply the update,  it gets to about 32% and then reboots.  Then says the update failed.  When I try and check for update it now says I have to wait 24 hours.

 

What can I do to get the update.  Have been waiting a long time.

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Message 1 of 22
Contributor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

I have the exact same issue.
Message 2 of 22
Contributor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

I'm having the same problem.  I was on wifi and it was downloading slowly and it stopped twice.  I was able to restart the download a few times but it failed all 3 times.  Now I'm stuck in limbo because it says I'm up to date and need to wait 24 hours.  I verified my version and no it didn't update Smiley Sad

Message 3 of 22
Contributor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

Same issue here. I've tried 3 times to install the update and it has failed.

 

This seems to be a typical occurance when AT&T rolls out new firmware upgrades. Late last year when they rolled out an update for the S5, many customers couldn't install it on their phones. Some had to go to AT&T service centers to have their devices reflashed in order to install the update.

Message 4 of 22
ACE - Expert

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

have you all tried to factory reset and see if you can get the update that way?  Just make sure to back up your data.

 

OR you can take the phone to a samsung experience center inside best buy and have them flash the upgrade for you.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 22
Contributor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

I called my local Best Buy to see if the Samsung Experience Associates could try the update for me.  They said they could but I need to have 3G free on my device.

 

Well 80% of my storage space is system requirements & AT & T apps that I didn't put on my phone.  I've put everything to my SD card that will go there but I'm still stuck with all these AT & T apps that I don't use.  Can't delete them.  Can turn them off but they still use space.

 

I'm assuming only having 1.8G free is my problem.  My hands are tied at this point if this is the problem because I'm not deleting the few apps I do have that I actually wanted.

 

Frustrated!

Message 6 of 22
ACE - Expert

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

do a factory reset and it will set it back to stock. which is more than 3gigs of free space.  

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Message 7 of 22
Anonymous
Not applicable

Re: Can't upgrade Samsung Galaxy S4 to Lollipop


@GLIMMERMAN76 wrote:

do a factory reset and it will set it back to stock. which is more than 3gigs of free space.  


 

@GLIMMERMAN76 is right a factory reset should do the trick. However something that I found with backing up with Kies... after the backup restore before the update... for some reason restoring after the upgrade to Lollipop did not reinstall my previous apps, the all had to be redownloaded. usually all the non purchased apps are reinstalled on my phone without the need to redownload when doing this way but not this time.

Message 8 of 22
Contributor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

I was finally able to install the Lollipop update without having to do a factory reset. First, I made sure I had at least of 1.5Gb of available space on my phone. I then cleared Cached data (Settings>More>Storage). I then Cleared data in my Download Manager (Settings>More>Application Manager>All). Once the installation passed the 36% mark, I was confident it was going to complete the update. The update is definitely worth it!

Message 9 of 22
Tutor
Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎09-30-2015 1:39 AM

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

Had the same exact problem but I found out that you need a minimum of 3 GB of space for lollipop, and the 3 GB is freed after the update is complete
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Message 10 of 22
Anonymous
Not applicable

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

Just to update folks.  I deleted files on my phone to get above 3 GB.  Then downloaded the OTA file for the 3rd time.  This time it installed without issues.

Message 11 of 22
Contributor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

I noticed something interesting. By going to the Application Manager via Settings>More>Application Manager>All, the apps are listed alphabetically. Going to the Application Manager via Settings>More>Storage>Used space>Applications>All, the apps are listed by size, starting with the largest. This might be a better route to go when trying to free up memory.

Message 12 of 22
Contributor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

I have a similar problem.

But in the software update screen, I have a grayed out "continue update" option that I can't tap.

I have enough free space, I have cleared and dumped everything I have found listed anywhere, everything short of the factory reset, and I can't get anywhere.

When I run the "check for update", it tells me everything is up to date (I am still at 4.4.4).

Any more ideas?
Message 13 of 22
Contributor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop

What's the model number of your phone?

Message 14 of 22
ACE - Professor

Re: Can't upgrade Samsung Galaxy S4 to Lollipop


@jlbriggs wrote:
I have a similar problem.

But in the software update screen, I have a grayed out "continue update" option that I can't tap.

I have enough free space, I have cleared and dumped everything I have found listed anywhere, everything short of the factory reset, and I can't get anywhere.

When I run the "check for update", it tells me everything is up to date (I am still at 4.4.4).

Any more ideas?

I suggest you take your phone to a Samsung Experience Center in Best Buy and have them flash the upgrade for you.  

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
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