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Can AT&T unlock a non-AT&T phone?

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Can AT&T unlock a non-AT&T phone?

I was told the phone I am trying to unlock is compatible with AT&T but however, I got an email stating that you can't unlock it or provide me with an unlock code because the phone isn't AT&T. I spoke with customer service last week and she said I could unlock this device. Please let me know what you can do.
Also, I am looking into a Samsung Galaxy Note. Do they take the MicroSim or the normal size sim?
Thank you for your time I would appreciate you for emailing me back with some answers.
Your Friend and AT&T customer,
Raechel

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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ACE - Expert
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Accepted by Raechel2016
‎09-30-2015 1:39 AM

Re: question


@Raechel2016 wrote:
I was told the phone I am trying to unlock is compatible with AT&T but however, I got an email stating that you can't unlock it or provide me with an unlock code because the phone isn't AT&T. I spoke with customer service last week and she said I could unlock this device. Please let me know what you can do.
Also, I am looking into a Samsung Galaxy Note. Do they take the MicroSim or the normal size sim?
Thank you for your time I would appreciate you for emailing me back with some answers.
Your Friend and AT&T customer,
Raechel Risener.

It sounds like you are trying to unlock the phone so that you can use it on AT&T. If that is the case, then no AT&T can not unlock it. They can only unlock phones that are locked to AT&T's network, they can not unlock phones locked to some other carrier.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Re: question

Can at&t unlock a cricket phone

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ACE - Sage

Re: question


@4Korners wrote:

Can at&t unlock a cricket phone


No.

Cricket unlocks Cricket phones.      (Substitute any other carrier name for cricket) 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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